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Serving over 55,000 people in 31 counties, Volunteer Behavioral Health Care System is a leading mental health provider in the middle, southeast, and upper cumberland regions of Tennessee. We strive to make a difference in every life. We live by our slogan, Help Today. For a Better Tomorrow. Volunteer Behavioral Health Care System welcomes any person seeking services for mental health conditions or addiction issues. We use a "no wrong door" approach, and serve people with co-occurring mental illness and addiction based on our core values.
Services
Volunteer Behavioral Health Care System was established to bring together behavioral health professionals dedicated to caring for our communities. Covering over 11,000 square miles in Tennessee, VBHCS provides a continuum of services to meet the needs of over one million Tennesseans. Our Mission is to serve individuals, families and communities through prevention, treatment and recovery services, ensuring that help today leads to a better tomorrow.Leading the behavioral health field with innovations in prevention, treatment and recovery for individuals and families which promote the wellbeing of our communities.
Volunteer has a network of not-for-profit community based outpatient providers spread through 31 counties of middle, upper cumberland and southeast Tennessee, we have the right service, in the right place, at the right time.
The Centralized Access/Customer Service Department schedules first-time appointments for locations across the VBHCS service area. A team of customer service professionals will gladly schedule your first-time appointment at a location convenient to you. The agency has a large network of experienced providers and the Central Access team will ensure that you are scheduled with someone who best meets your treatment needs. A team member will talk with you, gather information about your current situation and work with you to schedule your first appointment.
NASHVILLE - The State of Tennessee today announced a new service, the Health Options Hotline, for those individuals who are coming off TennCare. The toll-free hotline, : 1-800-659-3010 primarily will serve as a clearinghouse for information on prescription assistance programs. The hotline also can connect TennCare disenrollees to the Ask-A-Nurse service if they want to discuss a health or medical condition with a registered nurse.
Reviews (10)
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Angel Laurie Dale
Jun 03, 2022
They don't answer the phone and are extremely rude and hang up on you. The secretary gets an Attitude answering your questions about something important. Rude Business Don't Go There.
Lt Johnny
May 26, 2022
Pretty sure it's some sort of state addiction fund scam. Where they take and pocket state grants for addiction help. I've had numerous times where they would take walk in junkies who pay tenncare for methadone. When I have an appointment. Really sketchy man. They won't even refer you to a different practice or give you your records to switch practices
Ernest Andrews
Apr 15, 2022
This is the only place to offer me help in over 20 yrs when I don't have insurance are money to pay I need them there help I thank them so much I admitt there is alot of calling it's hard to reach same person but none the less there are helping.
Breandra Porter
Mar 20, 2022
I walked up just to inquire about an internship. I had to hit a button and a man came on the speakers and was was extremely rude. He stated this was a crisis center and he can't help. He said it very harsh, I just walked away and immediately came to the reviews. No wonder they have such a poor rating.
Suz Surber
Feb 07, 2022
This place is terrible. They had a patient that was referred to them and knowing she needed their service desperately they sent her home because she only had 3 days of a prescription she needed and instead of letting them call the rest of the prescription in and easily getting it the very next day, they sent her home when she really needed their care.

I don't recommend this place to anyone. They could care less about helping people in need. Not to mention the man working at the door continuously called me a he when I clearly told him 3 times I was clearly a female. He was very unprofessional.
Kasey Tolzmann
Jul 22, 2021
My therapist was great but Dean Bowman was awful to work with. He would not listen to my concerns, repeatedly put me on medications that I previously had bad reactions to and constantly interrupted and cut me off as I was talking. I received no legitimate help from them at all.
William Key
Apr 10, 2021
If I could give them 1/10 of a star it would be too much! With a family member having a crisis and doing drugs after 2 days i finally get her to agree to let me bring her here.we pull in at 4 am only to be told they arent accepting anyone at the CRISIS WALK IN CENTER! THATS LIKE CALLING THE SUICIDE HELP LINE AND GETTING PUT ON HOLD.
Eli W.
Mar 30, 2021
I received what I thought was good help here. Got back in meds, connected with a free weekly counselor, and referral to a treatment program. All I did was sleep, eat, see the nurse, Adjust to my meds, and have a smoke break every hour. Walked out feeling better and a little more hopeful.
Carmen Joyce
May 22, 2020
I tried to make a first time appointment and the woman said they don't take private insurance, nor do they take anyone self-pay. She asked me twice where I live and I told her and the second time she asked I told her "I told you it's 20 minutes outside of Chattanooga" and she hung up on me. Great customer service! Can't imagine what the clinicians are like.
Brian Q.
Feb 12, 2020
Horrible place to work and horrible place for people in need. They use both staff and clients for money and they are listed as "non profit." They exploit their workers and exploit their clients for money and lie to them about their rights. They practice so many ILLEGAL things, stripping the clients of their rights by lying and threatening them. For staff, favoritism, illegal drug test passing, threatening, and treating them like the lowest trash, and tolerating client abuse, is the norm.

They take advantage of everyone for the most $$$ they can get. THE COMPANY HAS CHANGED NAMES SEVERAL TIMES FOR A REASON - LAWSUITS. It's not the Joe Johnson that it used to be. They are not here to help you.