Chicago Cornea Consultants Limited - Randy J Epstein

I had an appointment for today in Crystal Lake march 28, 2022, they told me a doctor can't see you, he's not there, I beged them for one contact for my right eye they refused to give it to me and they told me they have no samples, I was willing to pay, they told me they can't help me, they canceled my appointment, the people running the show in the front are Useless I will never ever attempt to see this group again even though they're closer to my house, Premier eyecare and surgery is where I'm going from now on Very uncaring unprofessional stay away 0 stars

Too much waiting time. My appointment was11:30 Am, they took me in 12:30 noon. Office staff and Dr. Majmudar are in all aspects excellent.

Dr. Majmudar is the ONLY physician I will ever let touch my eyes. He is the best!

The wait time is disgusting. Had an 8:45 appt. Took me back on time, did the vision check and dilated the eyes. Told it tool 10 minutes for the dilation to work. Then I had to wait ovrr an hour and a half to see the doctor. Absolutely ridiculous. I will say that the quality of care is good.

I wish I can give zero rating. Too much wait, small place for sitting area, crowded. When I performed my service, they didn't let me inform that you are only covered after 24 months, just scheduled in 12 months and get money from myside rather than Insurance. I will not recommend.

I am not one to write reviews online unless it's really positive or really negative. I feel compelled to share my experience. I was referred to the Hoffman Estates location by my eye doctor who coordinated with this office to see me on the same day. The first time, they fit me into the schedule, so I understand the disruption. The front office staff reminded me more than once, that I was, in fact, a disruption.

I had a follow up appointment this morning (a week later) for 8:30 am, assuming an early appointment would not be impacted by delays. I arrived at 8:15 am. At 9:00 am, I asked the front desk staff when I might expect to see the doctor, they said something similar to 'soon'. I didn't see the doctor until after 9:30 am. Now reading some of the reviews posted, I guess this is normal.

The kicker was that when I shared my frustration with the doctor, she said, "I have been here, not sure what the problem was" - basically denying any responsibility for the delay and totally throwing the front office staff under the bus. The doctor wanted to see me in a week and I politely said, no thank you! If you have a choice, go somewhere else - there are other reputable choices out there that won't treat with such blatant disrespect.

I first started coming here 7 years ago, when my optometrist referred me here. Dr. Randy Epstein, Dr. Charles Faron and Dr. Parag Majmudar are all great! They're really nice and helpful. Dr. Epstein performed my surgery and can't thank this man enough! The office staff are real nice people. Only complaint is that you may need to wait longer beyond your appointment time. However, I don't mind it, since the doctors really care about their patients and don't want to rush to get you out just to get the next person. All the mentioned doctors are who I encountered and were all happy to show me how to protect my eyes and answer all my questions!

I don't like leaving bad review, in-fact I tried to contact management in August, I thought I'd get a response, but NOTHING. I was actually reluctant to return here because I saw the reviews on here, but had been here in the past and decided to return even thought it's out of my way, MY MISTAKE. This office is the most unorganized mess! You have me call in to tell you Ive arrived before coming in, I appreciate that in a pandemic but I still wait 15 minutes with other patient in the waiting room(During a pandemic!) It's obvious that you're doubling up appointment or over lapping, which really doesn't seem like you have your patients best interest at heart, but more about money.

Nothing is business as usual! You screw up my appointment all my voicemails are saved on my phone so I have documentation that you made the error. The lack of professionalism from the front staff really needs to be addressed and trained on hoops laws. Front desk also feel it's appropriate to complain about this location while patients can hear everything.

I can't blame them too much because I've witnessed the belittling of the staff from a Doctor in front of me and other in the waiting area. There is a small few people that I believe are good here, but not enough to have me return.

I wish there was a zero star option they need better staff. seriously first time and last will never come here again also if asked, I will definitely tell people not to go to their practice. This is not geared toward the Dr. Because the Dr I saw was absolutely great but with staff like that why would anyone even want to go their.

The doctor is great, but the wait time is ridiculous. 2-3 hours, yes, definitely can expect that, but nearing 4-5 hours spent at the office, most of that waiting for the doctor isn't justifiable. These folks need to do a better job at not over-scheduling. Very disappointed. No one updates you, or checks on you during the long bouts of waiting. Professionalism is taking a hit here.