Looking for professional pediatricians in Jacksonville? 24/7 Pediatric Care Centers provide friendly care 24 hours a day, seven days a week. Dr. Benitez and his team of Jacksonville pediatricians work around the clock to provide exceptional pediatric care for non-life-threatening illnesses. Our pediatrician offices make trips to the doctor less stressful for your child, while putting parents at ease allowing them to avoid trips to the emergency room.When your family comes in, you are greeted by an experienced team you know and who will make you feel comfortable.
Services
Our team of pediatricians is conveniently located in three locations in Jacksonville, Jacksonville Beach, and Fleming Island. 24/7 Pediatric Care Centers are Jacksonville pediatricians, Jacksonville Beach pediatricians, and Fleming Island pediatricians providing care for children from newborn to 18 years.
Originally from Santa Clara, Cuba, Dr. Norberto Benitez came to the United States at the age of 12 with his parents and sister. Settling in Miami, his father taught them the value of hard work and civic pride that was the driving force in both his children completing medical school and becoming physicians.
Originally from New York, Katrina Cinca moved to Jacksonville in 1978 and graduated from Fletcher High School in 1979. She received an associate degree in Nursing in 1982 and worked as a Registered Nurse while earning a Bachelor of Science degree from the University of North Florida in 1992. Katrina returned to UNF in 1998 to earn her master's degree and become an Advanced Registered Nurse Practitioner.
Jennifer brings over twenty-five years of medical experience to our Beaches office. In 1994, she received an associate degree in nursing and began practice at a small, local hospital where she gathered an excellent foundation for her career. Many years later, she adjusted her focus to serve the underprivileged and underserved populations.
Reviews (15)
Courtney Mizell
May 16, 2022
We called last minute, explained the symptoms and were in the same day with a diagnoses! The nurse did a WONDERFUL job explaining the process to my son. He ended up having to do the flu test.same nurse did amazing calming him down (he panicked, knowing it needed to go up his nose). We had a quick and wonderful experience. We have been with 24/7 since birth.they have always been wonderful!
Ashley E.
Apr 04, 2022
My children have been coming here since 2012 and I have never had a bad experience with anyone until recently. I have had all positive experiences with Dr. Benitez, Dr. Pitocchi, and our personal favorite, Dr. Dalvi. Dr. Dalvi is really great at explaining things, she's caring, and my children feel comfortable with her. We also love Amber! My kids say she's their favorite!
I have also had great experiences with Swetha. She's always been kind and caring. I did have one experience where she overlooked some symptoms my daughter had. She said she thought she could have diabetes. Which I'm not sure how severe stomach pains and uncontrollable vomiting have a correlation to diabetes. After a trip to the ER right after our visit with her, we were referred to a GI doctor.
After some abnormal labs, she was scheduled for a stomach biopsy and scope. She was diagnosed with H.Pilori. I understand things can get looked over and not take certain symptoms seriously. But this one was a hard miss. Overall, I have been happy with Swetha and will continue to see her. Our worst experience has been with Dr. Martinez. My kids do not like her and myself as well.
She's not warm and inviting. She's actually pretty cold in personality. She really lacks empathy and compassion. Going forward, I will never book with her again. I will defer to Urgent Care. In all, we LOVE this place! All of the staff, from scheduling, front desk, the nurses, all of them are great!
I have also had great experiences with Swetha. She's always been kind and caring. I did have one experience where she overlooked some symptoms my daughter had. She said she thought she could have diabetes. Which I'm not sure how severe stomach pains and uncontrollable vomiting have a correlation to diabetes. After a trip to the ER right after our visit with her, we were referred to a GI doctor.
After some abnormal labs, she was scheduled for a stomach biopsy and scope. She was diagnosed with H.Pilori. I understand things can get looked over and not take certain symptoms seriously. But this one was a hard miss. Overall, I have been happy with Swetha and will continue to see her. Our worst experience has been with Dr. Martinez. My kids do not like her and myself as well.
She's not warm and inviting. She's actually pretty cold in personality. She really lacks empathy and compassion. Going forward, I will never book with her again. I will defer to Urgent Care. In all, we LOVE this place! All of the staff, from scheduling, front desk, the nurses, all of them are great!
Shelby N.
Mar 20, 2022
Jennifer K.
Feb 20, 2022
I absolutely love coming here. The providers are caring and understanding, the staff always goes above and beyond and the convenience of the multiple locations and hours really can't be beat! I want to give a shout out but there are just so many people I would want to call out. I've been to all the locations and in each they have front desk staff that is inviting and friendly.
They always make us feel welcome. The medical assistants are all so sweet and calming, they make us feel comfortable and at ease. When it comes to the providers they go above and beyond with their knowledge and experience. Really I just can't rave enough about this business. Thank you so much we will be telling everyone we know about this clinic!
They always make us feel welcome. The medical assistants are all so sweet and calming, they make us feel comfortable and at ease. When it comes to the providers they go above and beyond with their knowledge and experience. Really I just can't rave enough about this business. Thank you so much we will be telling everyone we know about this clinic!
Kelly Weaver
Feb 16, 2022
Lavertt Howard
Nov 15, 2021
Caitlyn Orth
Oct 06, 2021
Went to 24/7 pediatrics for our newborn visit and the nurse we saw, Amber, was amazing. I wish we saw her for our follow up visits as well. For our 2 month check up we saw Dr. Martinez. We discussed what vaccines we wanted to do at that visit. I shared my concerns and she ensured me that the Pentacel vaccine did not have side effects. When we got home, our baby screamed and cried with shrieks that she has never made before.
She cried for 4 hours inconsolably. Our baby who eats every 2 hours would not nurse or take a bottle in over 5 hours. I called the office to talk to Dr. Martinez about her reaction to the vaccine, the front office took a message both times. Martinez never called us back. That's beyond comprehension that you have a newborn patient having an adverse reaction to a vaccine that a parent was concerned about in the first place, and you can't bother calling back. We will be going to a new pediatrician who cares about their patients.
She cried for 4 hours inconsolably. Our baby who eats every 2 hours would not nurse or take a bottle in over 5 hours. I called the office to talk to Dr. Martinez about her reaction to the vaccine, the front office took a message both times. Martinez never called us back. That's beyond comprehension that you have a newborn patient having an adverse reaction to a vaccine that a parent was concerned about in the first place, and you can't bother calling back. We will be going to a new pediatrician who cares about their patients.
That Repo Guy
Sep 03, 2021
I can not believe the ignorance of these people! My son had a 103 degree fever but was acting normal except just being sleepy. His pediatrician is not 24/7 and couldn't get ahold of anyone and didn't think a trip to the ER was necessary at the time. So I called and just wanted an opinion or suggestion on what I should do, and because my son isn't a patient of theirs they wouldn't tell me anything! All I wanted was a "yes worry" or a "no don't worry" answer and they couldn't even do that! Unbelievable and disrespectful.
Kenya Duncan
Aug 22, 2021
This place is horrific do not take your children here. Those women have no clue about anything and one of them was not wearing a mask. If I could give them no stars they are rude. and was completely unorganized and doesn't know how to talk to you without rolling there eyes. They need new office staff they are absolutely unprofessional.
Max Autry
Jun 17, 2021
Benjamin Napier
May 18, 2021
Brittani Gibson
Mar 30, 2021
I've given this pediatrician office more chances than deserved. Rude staff at the reception desk. Laughed when I asked for management. 24/7 does not apply for patients. Many times I've tried to get my kids in because they were sick and they refuse to see them. I've ended up having to go to the emergency room more than the pediatrician office due to them not wanting to see their patients. Anytime I call following up on er directions or needing more care or advice they all the sudden need to have the child come in to take more money from me even tho I tried to come to them first.
They have misdiagnosed my children multiple times and of course management makes excuses and never follows up. I asked to speak to a manager multiple times today re: my sons coughing today and no one called me back to let me know what I needed to do. I had to call 3 times to get an answer and unfortunately I started calling at 9 am, 11am and then finally 330 pm before I was told I needed to bring my son in. Very frustrating. Would not recommend this pediatricians office to anyone. They do not care about their patients.
They have misdiagnosed my children multiple times and of course management makes excuses and never follows up. I asked to speak to a manager multiple times today re: my sons coughing today and no one called me back to let me know what I needed to do. I had to call 3 times to get an answer and unfortunately I started calling at 9 am, 11am and then finally 330 pm before I was told I needed to bring my son in. Very frustrating. Would not recommend this pediatricians office to anyone. They do not care about their patients.
Karla K.
Jan 09, 2021
Mixed review. The health care providers, both physicians and NPs/PAs, are wonderful. Usually there is not a long wait, kids are seen quickly, and the providers seem caring. It's dealing with the front office/billing/referrals which is maddening. For more than two. years now, we've been dealing with an issue with one of my kids where the insurance company has his birthdate wrong.
I know this. They know this. We've tried to remedy it numerous times. I've been on hold and spoken to people for about 12 hours total. Nothing happens, because I'm told I have to drive to Tallahassee with a birth certificate to prove the change. (This is likely even impossible now because all offices are closed to in-person.). SO every time we go in, this becomes an issue and they want us to cash pay.
Which we can't afford. Then I'm told. I need to call again, get a new reference number, and try and get it changed. That's not so easy. One can easily be on hold for 45+ minutes, to have the call dropped, or to be routed to yet another number/place. I've called at least 5 times in the past two years--so I'm well aware of this. Nothing happens. So then I'm at the mercy of the front desk clerk--who is often new, and unaware of the history.
Either she refuses to let my child get care, or a medical professional steps in, and they do get care. These have been for both things that are routine such as vaccinations which are automatically 100% covered by law or for when this child is sick. For referrals, it often takes multiple calls to get a referral to the point where I usually give up after a few months.
There's yet another issue where their computer system says we have two insurances, which we don't. This, too, has gone on for years. Once again, something I have tried to resolve multiple times, but with no luck. After taking two kids on Friday for flu shots, and two kids today, I had to leave with the two kids today not getting seen. SO during a pandemic, the brilliant policy is to let kids not get a flu shot putting us all more at risk.
Front desk person who looks to be in her twenties says that the billing office told her this. I said, "Let me talk to them." She replies, "They're not here anymore." Thus.nothing that I can do. Of course, I can spend another 3+ hours playing phone tag tomorrow trying to resolve it. But it's not like there aren't other things that need to happen with four kids virtual schooling all day, etc.
There's no guarantee that I will be able to bring them in for the next available appointment. This was made in August--because I was trying to be proactive. There's also no guarantee that I will ever resolve this (as it hasn't been resolved in the past two years), so now what? My being high risk for Covid complications does not make matters easier. If you're one of the lucky ones who has zero billing/insurance issues or referral issues, you'll be very happy. Otherwise, good luck.
I know this. They know this. We've tried to remedy it numerous times. I've been on hold and spoken to people for about 12 hours total. Nothing happens, because I'm told I have to drive to Tallahassee with a birth certificate to prove the change. (This is likely even impossible now because all offices are closed to in-person.). SO every time we go in, this becomes an issue and they want us to cash pay.
Which we can't afford. Then I'm told. I need to call again, get a new reference number, and try and get it changed. That's not so easy. One can easily be on hold for 45+ minutes, to have the call dropped, or to be routed to yet another number/place. I've called at least 5 times in the past two years--so I'm well aware of this. Nothing happens. So then I'm at the mercy of the front desk clerk--who is often new, and unaware of the history.
Either she refuses to let my child get care, or a medical professional steps in, and they do get care. These have been for both things that are routine such as vaccinations which are automatically 100% covered by law or for when this child is sick. For referrals, it often takes multiple calls to get a referral to the point where I usually give up after a few months.
There's yet another issue where their computer system says we have two insurances, which we don't. This, too, has gone on for years. Once again, something I have tried to resolve multiple times, but with no luck. After taking two kids on Friday for flu shots, and two kids today, I had to leave with the two kids today not getting seen. SO during a pandemic, the brilliant policy is to let kids not get a flu shot putting us all more at risk.
Front desk person who looks to be in her twenties says that the billing office told her this. I said, "Let me talk to them." She replies, "They're not here anymore." Thus.nothing that I can do. Of course, I can spend another 3+ hours playing phone tag tomorrow trying to resolve it. But it's not like there aren't other things that need to happen with four kids virtual schooling all day, etc.
There's no guarantee that I will be able to bring them in for the next available appointment. This was made in August--because I was trying to be proactive. There's also no guarantee that I will ever resolve this (as it hasn't been resolved in the past two years), so now what? My being high risk for Covid complications does not make matters easier. If you're one of the lucky ones who has zero billing/insurance issues or referral issues, you'll be very happy. Otherwise, good luck.
David Yu
Nov 02, 2020
Just suddenly remember check the bill today, overcharged me $120 since last year August. Can't believe it.do not pay online, never. if you did, check your bill right now! Update Mar/14/2020 Follow your instructions, already called your billing team, said they will check and call back. But didn't call me until now, almost 2 weeks passed.
Brie Balok
Jun 19, 2020
