Massena OBGYN Group

This hospital is full of rude and underqualified staff. The preregistration, then do it again upon arrival, process is assinine. There's some HIPA violations going on in the lobby, asking for protected information in front of everyone else. The ED doctors are the worst. They graduated bottom tier in their class and it's all this hospital can afford.

The lab and radiology never show up on time, often eating their breakfast at 7am, causing everyone to wait until around 7:20. It's would strongly urge everyone to drive the extra distance to Potsdam Hospital, especially if it's something serious.

My son went in with a swollen eye, in the span of 7hrs all they did was take blood, my kid suffered.

I called Massena Memorial and they told me to come right in to the ER. When I got there it only took 30 minutes to get into see the doctor. Nurses and the doctor were very courteous and professional. I had numerous tests done and was out in 3 hours

I tried to get an appointment for lab work, the receptionist was very good at her job explaining they were very busy & transferred my call. I have just called for the third day in a row only to get the recording that states they will call back within 24 hours and I'm still waiting. This is the second time this has happened.

My issue relates to Covid-19 testing. I made 9 phone calls to schedule a test leaving return call info 7 if those times. Went by the testing site twice leaving contact info and each time was assured someone would be in touch to schedule. Now 2 weeks later I have STILL heard nothing from scheduling. Finally got tested at RiteAid within an hour of contacting them. Having now been tested I have to wonder WHY we could not be tested the two times we went in person to the test site. There was no one ahead of us or behind us in the drive through.

I didn't even end up going because the lady at the switchboard hung up on me and was incredibly rude for asking if they had a certain service. Pretty much going to steer clear of there.

I never come back to this place again the biggest joke, forgot I was in the room on the side n I'm in the perdictment with a perment neck injury cuz of the Dr that was working on jn 31st 2020 matt Morgan this hospital getting worse I definitely be filing paperwork again one of the Drs

Absolutely terrible experience in the Emergency Room. The Doctor (Frankel), who took care of my family member, is lax and does not care about the patients. Write's people off when they have serious issues at hand. My family member sat in there for 9 hours with nothing properly done. This Emergency department needs a serious evaluation of the care being provided.

On top of this, all the Registered Nurses and medical care "professionals", had long acrylic nails. Long acrylic nails should not be worn by any health care personnel working with patients at the bedside. It is a breeding ground for bacteria. I cringed at seeing the nurse handling the IV's with these dirty nails. I am a Registered Nurse myself, this was preposterous to see.

The CDC guidelines specifically state that health care personnel are not supposed to wear artificial nails. There is an extremely high risk of acquiring infections this way. My family and I will never go back to this Emergency room.

The walk-in ER is filthy, enough said. There are visible smudges and marks everywhere and the place is just generally run/beat down. I also had to wait over 3 hours to see anyone, which for a small town is actually really bad.

Brought my daughter to the ER for a head injury. Every time I spoke to the doctor the nose part to my mask would fall down but mouth was still covered. The doctor which was a she refused to treat my 1 yr old. I asked for a different doctor and once again was refused. Said they will not assess her till the mask was worn properly. We were already admitted and in a room.

I don't understand how that's even legal let alone how are u more concerned with my nose sticking out more than your are with a head injury. Will not be returning to that hospital ever and will be filing a complaint Monday morning. If you want proper care drive the extra mile to canton Potsdam hospital. I wouldn't of even gave this a 1 star but to leave a review u have to