Medemerge PA

Last Saturday my son went to medimerge was given a prescription cream for a rash. Also a covid test that was positive, but thank God no symptoms. When calling back less then a week because prescription wasn't working. All was the same, but tightness around area, that can only be felt not seen. He has to go back and pay another copay, they can not send a different perscription since first one isn't working and nothing has changed. Doctor won't even talk to him would rather have him come in with covid and a mask on was what I was told.

I give them 5 stars just because I feel like the staff does a good job there. It's a clinic at the end of the day so they get a lot of traffic but my experience is always friendly and they seem pretty organized about their flow to get people in and out in a timely manner.

Ok guys, this place is absolutely terrible. I have been here for over three hours and all I'm receiving is a bunch of attitude from the front desk and the back office staff. I would say to everyone thinking about visiting this place to stay far away from it because remember there's a reason for it having 3 stars to begin with. The workers at the front desk were making fun of a women that couldn't speak Spanish by laughing literally in her face.

Also after mentioning that I've been here for so long by saying they are "checking" the cameras. What type of place is this I ask. If ppl don't want to work in the customer service field then why are they in it I wonder? This place is ridiculous

Always a great experience with Medemerge., caring, thorough doctors I use both for primary care and illness issues. Thank you Dr. Bajwa, Carrieri, Garg, and staff for you care.

Came in for a sore throat and they immediately told me that it looked like Strep. They had antibiotics and steroids prescribed before even swabbing me for the Strep Test. They rushed me out as soon as they swabbed me, only to get results back 2 hours later saying that my test was negative. I called back asking if I could come in for additional testing as I did not feel comfortable taking antibiotics if we weren't sure if this was a bacterial infection.

The nurse that answered said there was no need to come in and that I would need to take the antibiotics as they were prescribed for a reason. You get a sense that those working there truly do not care about the well being of the patients and are just trying to rush everyone along.

Me and my family of 6 people have been going to Medemerge for 20+ years. They have gone from BAD to WORSE over the last couple of years. This medical practice is downright GREEDY now. Here are plethora of issues we have faced with them in recent few months: 1. Forcing us to see a doctor so that they can charge a full visit for a simple COVID test for travel. Charging extra for a QR code on the result 2. Forcing us to come and see a doctor for a long term medication to "manage" a long term condition for my aging parents. 3.

Unable to get to the doctor no matter what. 4. Charging money to give us our own medical records. 5. Doctors are fine but are clearly under pressure to see a certain number of patients each hour, so they are mostly in a hurry. Most of the employees are trying their best to help, but they are also bound to the rules setup for them.

Front desk could be a little more polite to new patient. There is not need to be RUDE while we are only looking for medical service. Never again.

The staff of this clinic are very unprofessional and aggressive. They conducted a Covid 19 PCR test on my sister, and issued a false and conflicting result that resulted in the cancellation of her flight. The test was done elsewhere and the result proved different. When we contacted them in person, they got rude about it. This is the second time I experienced unprofessional treatmement from them.

Staffs were very friendly. Have X-ray done on the same day which is a weekend and got peace of mind for my daughter. Everything took about 2+ hours so the time could be improved

BE VERY ATTENTIVE TO THE BILLING. I went to Medemerge for a rapid Covid-19 test a while ago (I'm writing this now due to the current shortage of tests). Months later, I was receiving bills which included a several hundred dollar, UNDISCLOSED "new patient" fee. After several phone calls they eventually dropped it, but it was huge, drawn-out headache. There was no fine print about this "fee". That being said, if you go here, be careful what you sign and agree to pay.

Nasty nurse who took the PCR sample. Shoved it way up the nose unnecessarily. Think twice before going here. One doesn't know if they have a sinus issue or not. Totally unacceptable! The Dr. was nice. Don't judge people of their choice. NOT YOUR JOB!

Disgusting place. I went here for my physical and any sick office visits but will not be returning after hearing a female Doctor say something so disgusting and discriminatory. While I was in one of the rooms waiting to be seen on Friday 11/05/2021, I hear a Doctor complaining that people have "nothing better to do on a Friday then come to Medemerge" and she goes on to say "especially the Spanish speaking ones, they want you to bend backwards for them and they don't speak English".

I'm sure once that doctor sees this review, will feel embarrassed. So unprofessional. If This Doctor really dislikes working with the latino population, might as well move out of planet earth because we are everywhere. Finally, BEWARE those who have insurance, Medemerge will bill your insurance for unnecessary charges, make sure to read your EOB before making a payment.

My family has been going to Medemerge since 1997. We moved and now drive an hour to go there because the doctors and staff are great. Trust is an important issue when you are dealing with your health. HIGHLY recommend.

If you are looking for a Covid testing, DO NOT COME HERE. If you have inusrance, you have to pay a copay. If you don't or they don't take your insurance, they want to charge you $130. Testing should be free however they are charging people. I feel like they should state that somewhere to save people time.

Do not come here for COVID testing I've been a regular patient at medemerge most of my life. For most things, they are perfect. Excellent doctors, efficient staff, etc. I will continue to be a patient. But people need to know that coming here for a COVID test is a waste of time. I showed up the morning of the 24th, only waited in line for about 30 minutes before being told that I couldn't be seen that day, but could be put on a waitlist, with the earliest call back being the 26th. Tests are hard to find, so I added myself to list.

I isolated myself and prepared for a call back. I was sicker than I'd been in a years and did not want to be chasing COVID tests all over the place. I called medemerge the morning of the 27th to see if they were calling people from the wait list yet and was told that they didn't have a wait list, that's not something they do, and if I want a test I'd have to wait for it there.

I would have gladly waited for it on the 24th when I was there! Why not tell me upfront if you're out of tests for the day? Why create a fake wait list? I had been hunting for tests for two days, always thinking I would at least have this one eventually. When they told me, I burst into tears, I was so exhausted. Turns out I do have COVID, something I probably could have found out sooner if I had wasted my time somewhere else.

The process they have set up for COVID testing is completely illogical and quite honestly, seems like it belongs in a third world country. You show up and wait in line to get a number. They give you a number and tell you that you will definitely get a test today and that you should go wait in your car for when they call you. Some people wait in their car for over 4 hours. Instead, they should tell you to go home and wait for the phone call "as long as you can be back in 10-15 minutes".

Then when you get back after they call you, you must wait outside (no matter the temperature) for another 30-45 minutes. Then, here's the kicker, when you get to the front of the line a nurse comes out and says "there are no more tests available" EVEN THOUGH YOU WERE GIVEN A NUMBER AND A CALL SAYING YOUR TEST IS READY! Whoever put this system in place should go back to elementary school and learn how to organize their shapes, learn to count to 10, etc because they clearly need some help with that. If you are looking to visit an urgent care clinic, this one should go directly to the bottom of the list as a last case scenario.

Went today for a covid test we needed before an international flight. If you're going to go for a covid test, GET THERE EARLY (6:45ish). It took all day to be seen but once we were in they were friendly, quick, and cared that they got us our results in time. They completely delivered and we are so grateful.

I had an awful experience. I called to get a COVID test done and was unable to connect with an actual human. An answering service picked up stating that COVID tests were able to be done by walking in and that they were open until 9pm. No appointment necessary. So I drove an hour and a half to get a COVID test, arrived there at 7:30 and they told me they stop doing COVID tests at 5pm, to "just come back tomorrow", being that I said we drove over an hour.

I told them that this is absurd because their answering service does not specify that they stop at 5 and nobody every picks up the phone. So as a result, I drove a total of 3 hours for nothing and they were completely inconsiderate. I told them, "your answering service says that COVID tests are walk ins and that you're open until 9pm". She says ironically, "Well, it doesn't say that we do the COVIDS until 9pm, does it?". Terrible customer service.

Very unprofessionally managed and a horrible place to visit. I went 8:15am for covid-19 testing. They put me down on a list, confirmed my testing will be done today and said they will call back when its my turn. They called me 5 hours later to come for testing. I arrived and stood in a queue waiting 1 hour in freezing cold and then they told everyone they ran out of testing kits for the day. Seriously? Shouldn't you have counted your kits first before calling us back to stand an hour in a queue in super cold weather?

My wife 79 and I aged 86 have been going to Medemerge for a long time as doctors and medical staff are good and polite. But lately there is excessive overcrowding may be due to Corona testing. We old patients are made to stand outside the facility in terrible cold. Today I wanted to see a doctor as I could not stand or walk due to some problem in my spine.

It was very difficult to stand in the cold. Medemerge is no longer Walk-in facility but a Wait- outside facility. Finally I was allowed inside and I found that I was at no. 1 at registration and most seats were vacant. Why are patients made to stand outside when there is no line inside and lot of free seating? Please improve management.

This is an excellent facility. My daughter and son-in-law had RSV recently and went here and were treated in a top-notch, professional fashion. I would highly recommend this wonderful place to anyone needing a doctor! Kudos to the doctors, nurses & staff at the Green Brook Medemerge!

I like Medemerge they are friendly and patient and great professional doctors Yes I will will continue to go to them

I went to Medemerge on Friday to get some follow up tests and while there had them "put something" on a burn on my leg from the day before. Instead of the usual private rooms, I was in a makeshift hospital/clinic type setting behind curtains, which would not have been a problem if the lady with COVID coughing up a lung with no damn mask on, wasn't right on the other side.

Ask me how I know: the nurse told the man with her "we will show you how to make her comfortable, whole keeping yourself safe", WELL WHAT ABOUT KEEPING ME SAFE? Also, and what led me to write this review is, I've had this bandage on my knee for TWO DAYS, covering it with plastic to shower etc. JUST so the ointment/medication they "put on the burn@ would work as long as it could, because they gave me nothing to take with me, and I see NONE OF IT WAS EVEN ON THE WOUND, BUT COMPLETELY UNDER IT! Medemerge often annoys me when I go there, but this is damn ridiculous.

The quality of medical staff is ok. Infact if it wasn't for the good treatment by the doctor, I probably wouldn't be going there. The staff lacks empathy and common sense. There is very little understanding of people's situation or ability to communicate or time. It's pretty robotic - robots running around and the moment there is a deviation from the known process they get confused and are very cold.

The feedback is over 13 visits and 3 different services availed. Some people are epitome of foolishness and disgrace to customer service. DG set the example of it while handling my immigration form today - being a regular visitor there felt really humiliated because they don't under the word "goodwill" at all.

They prescribed me antibiotics that I was allergic to despite having my information; I could've had a horrible reaction if my pharmacy didn't catch it.

Ghetto. The staff here are also rude and talk badly about their patients right in front of them. This place used to be nice until it went downhill over the years. I wouldn't recommend going here to anyone. This place is all about the numbers and aren't sympathetic towards there patients. Every person I saw was just flat out nasty except for the one woman who gave me an EKG after having extremely bad heart pain. They're so condescending and I will gladly never go here again. Tfeh

There is a receptionist, Anees A., who has a deplorable attitude. It appears he is in need of customer service training. He is unwelcoming. His tone is terse. He speaks to patients in a condescending manner. It's unacceptable and he should not be in the front. He should not be an option for incoming patients to have to deal with him. Perhaps he can fill the hand sanitizer dispensers, clean the parking lot, refill the paper on the exam tables, or something that doesn't require engaging with other human beings, as he doesn't seem to enjoy that component of his job. He has no business in the healthcare field. The 3 stars are for Sonia, Pam and the 2 previous occasions I've been to this location.

I stopped by yesterday (3/17/2021) and asked for a Covid test because I wasn't feeling well. I saw Dr. Pilla. I had a chest x ray and results were read immediately. Everything went very smoothly. He ordered an antibiotic for me and it was called in to the pharmacy minutes later. I was in and out and all of my results were on my patient portal by the time I got home. Very organized. I would definitely go back again. Nurses very knowledgeable. They are busy during this trying time but were pleasant and professional. Diane D.

I hate going here, but as of now I have no other alternative. The receptionists are rude, slow, incompetent, etc. The last time I visited (around July 2020), one of them couldn't even get my information right and went as far as to ask if I had a twin brother named Daniel and if I actually had his medical card instead of my own! (WTF?!) The nurses love standing in the hallway and talking to each other while you just sit there awkwardly in your room, pretending not to hear their conversation right outside your door. (I usually wait with my door slightly open).

The only highlight of coming here is seeing Michelle, the one nice person who actually works here. (FYI she's the young African American assistant who's always smiling when she sees you, and actually CARES about her patients.) I usually don't post negative reviews, but I just had to get my feelings out. This place SUCKS. End of rant.

I've been here twice in the past month to get the antigen rapid coronavirus test. This place is run liked a well oiled machine. They are open 7 days a week including Christmas. They open at 8a but people start lining up outside only around 6a. The line moves very fast and you just walk up and give your phone number and the staff will let you know when to return. ( They will say 1 hr, 2 hrs etc. and then they will ring your phone.) They only take people up to a certain time because they do such high volume testing.

They were the first in the area to get the rapid tests. The staff is so well versed in how long it will take that they call exactly when promised. You do not have to wait there but if it's only an hour then I suggest you do. Most people wait in their cars if it's a short time. Everything is outside and everyone wears a mask and social distances 6 feet.

Once called to get in line and then you just tell the person you've already registered and then they put you in another line which is very short and you go inside and give a photo ID and insurance info. Within a few minutes you are in their system co-pay or not. If you don't have insurance then it's around $175 for the rapid Covid test.

Since it was my second time returning it went much faster because I was already in their system. Once that is done you just go outside around the back and there's a tent. Within minutes your name is called and there's a Doctor who will ask why you're there and what you need. I got a rapid Covid test, flu test, and a strep test within seconds.

Some people have a sinus infection, or bronchitis or other symptoms. They treat everything. There are people there who speak Spanish for anyone who isn't proficient in English. The staff are all very nice. Once finished within an hour. I received a phone call and text. Usually they only get a call if you're positive or a text if you're negative.

The process seems complicated but it is very easy and the results are quick compared to CVS which is several days to get answers. I highly recommend this place if you don't have a permanent doctor or you need a quick rapid coronavirus test. They are located 1 block from RT 22 East on Washington Ave. They do have a very large parking lot which gets filled quickly but people come and go all day long. If that is full there's parking across the street or right next-door in the abandoned business formerly the Willows parking lot.

All things considered, these guys are doing a great job. Sure, you need to get there early (I'd recommend around 6:30am) and then you have to wait for a couple of hours before getting tested. But I got my COVID by PCR results back by later that SAME day, which is pretty incredible by any standard. Staff were courteous, kind and helpful, which considering the onslaught they face every day is something to be recognized.

I can't believe during this unpredictable time, how smoothly Medemerge runs their office. Unfortunately, I had to be tested for Covid. I came in with my insurance card and my payment, and was seen very quickly. I think I went during a slow time. Even if it took me four hours to get tested everything was clean, and very well run! Everyone who works there are very professional. The doctors and the staff are all very pleasant. I got my results within the timing that they promised. Will recommend to anyone.

Never never never go there. I am a 62 year old woman who was very sick. Coughing, fever, no smell or tast, fever. I waited 4 1/2 hours in my car until they called me. In between I went to the front to check if they had the right phone number. The assistant was very nasty. Very unprofessional. She said go back to your car you have 40 people in front if you.

I get it, its busy because of covid. Not one of the people seemed sick. And I know they took others ahead of me. I saw people come in after me and left before me. They said 2 hours for results this is going on 3 hours. Please for your own safety and sanity stay away from there. I would have rather given birth again then sit in a car so sick for 4 hours.

Grateful to be able to get a rapid Covid test here, since they are not too readily available elsewhere (Note: rapid test is $65) Arrived at 7:15 on a Sunday morning and was about 10th in line for 8am opening. I was registered and seen quickly once they opened. Staff inside was pleasant and I had my results via text and lab portal before 11am (they said they call you if you're positive).

One major concern, is that staff person at door was letting in too many people to the waiting room at one time, making it difficult to social distance. We had to ask him more than once to wait until there was more space. Not good, considering most of us were there for covid testing.

I waited over 2 1/2 to called to the waiting room. Then I waited another 1/2 to be given a room. Then I waiting another 40 minutes for a doctor. Who approved a rapid Covid test & prescribed an antibiotic. Then I waited another 25 minutes to have a rapid Covid test & the nurse said my prescription was called in to my pharmacy. Now I'm at the pharmacy and no one from Medemerge has called my prescriptions.

I left Medimerge 50 minutes ago. Now I've called Medimerge twice & the people "downstairs" will ask the nurse to call my pharmacy. Seriously the protocols put in place are not working and people there are just walking around like there is nothing to do. It's time for me to look for a new medical facility.

I get that the people here are front line workers under incredible pressure. When my wife and 3 kids arrived we were told it was a 2 hour wait and to hang around the neighborhood until we were called. We waited patiently and were called 2 hours later, almost to the minute. The problems started at check in. It was difficult to hear the administrative person for obvious reasons (the masks).

Each time we asked her to repeat a question she just looked at us blankly - I didn't know if she was just being difficult or genuinely traumatized from her work and experiences at the office. We answered a question incorrectly as we couldn't hear her, and because we answered it a certain way they said we were not eligible for the test we went to take.

That was incorrect, I asked her to repeat the question, upon understanding the question I then answered differently. however she would not accept my answer, even though I explained I could hear her. She then told me it would cost almost $1,000 for the test for the family. I had to plead with them to please call my insurance. The second "finance" person I dealt with treated me utter contempt, just looked at me blankly when I asked questions.

I ended up calling my insurance company who confirmed everything and we got the test, finally - but it still cost $65 + $30 co-pay each for a covid test, even though I have United insurance. That is definitely part of the problem - who's going to wait 4 hours and pay that kind of money From start to finish this was a 4 hour visit - yes, another 2 hours once inside.

Just an awful experience but I suppose it's understandable. Perhaps the admin on the front need some more care and attention from whomever manages this place to ensure they are ok. PS. problem is only with admin at front. The doctors and nurses are very pleasant and knowledgeable. Just a pity it gets ruined.