Business Details
Your Trusted Family Healthcare Provider in Van Buren, AR
At Pointer Trail Family Clinic, we are dedicated to providing comprehensive healthcare for individuals and families. Our practice is led by Carolyn Dillard, a certified osteopathic physician with expertise recognized by the American Osteopathic Board of Family Physicians. We offer in-house x-ray and medical laboratory services, supported by a team of skilled nurses, medical personnel, and insurance specialists. Our commitment to accessibility is demonstrated through our acceptance of most major health insurance programs and our open policy for walk-in appointments. We prioritize patient education and informed decision-making, ensuring clients maximize their healthcare benefits.With over two decades of service in Van Buren, Arkansas, our clinic combines clinical excellence with personalized care. Our facility maintains strict compliance with medical standards while fostering a welcoming environment for all patients. We emphasize preventive care and long-term health management through evidence-based practices. Our operational hours from 8:30 AM to 5 PM Monday through Friday ensure consistent availability for routine and urgent care needs. Through continuous staff training and modern diagnostic equipment, we deliver reliable healthcare solutions tailored to community needs.
Services
Family Healthcare
X-Ray Services
Medical Laboratory
Insurance Assistance
New Patient Registration
Highlights and features
- Certified osteopathic physician with specialized training
- Comprehensive in-house diagnostic services available
- Experienced team with community healthcare expertise
- Accepted by nearly all major health insurance providers
- Convenient walk-in policy for urgent care needs
Associations and certifications
- American Osteopathic Board of Family Physicians
Services
Family Healthcare
Our family healthcare services provide comprehensive medical care for patients of all ages. We focus on preventive medicine, chronic disease management, and acute care treatment. Our osteopathic approach emphasizes whole-person wellness through personalized treatment plans tailored to individual patient needs.
X-Ray Services
On-site x-ray services offer immediate diagnostic capabilities for injuries and medical conditions. Our certified technicians use modern imaging equipment to produce high-quality diagnostic images. This service enables faster diagnosis and treatment planning within the same office visit when needed.
Medical Laboratory
In-house medical laboratory services provide rapid testing and analysis for various health indicators. We perform routine blood work, urinalysis, and other diagnostic tests with strict quality control measures. Quick turnaround times support timely medical decision-making and patient care.
Insurance Assistance
Our insurance specialists help patients navigate healthcare coverage complexities. We work with major insurance providers to verify benefits and maximize coverage. This service includes claim submission assistance and clear explanations of insurance-related financial responsibilities.
New Patient Registration
Streamlined new patient registration process ensures smooth initiation of care. We provide comprehensive intake forms for adults and children that can be completed before visits. This service includes pre-visit documentation preparation to optimize appointment efficiency.
People
Carolyn Dillard
Osteopathic Physician
Board-certified family medicine physician with specialized training in osteopathic manipulative treatment. Dr. Dillard has practiced in Van Buren for over 15 years, focusing on preventive care and chronic disease management.
Questions
What is an osteopathic physician (D.O.)?
Osteopathic physicians receive similar medical training as MDs but with additional focus on holistic patient care and musculoskeletal system treatment.
Do you accept my health insurance?
We work with nearly all major health insurance providers. Contact our office to verify specific coverage details for your policy.
Can I walk in for urgent care?
Yes, we welcome walk-in patients for non-life-threatening urgent care needs during regular business hours.
What lab services are available?
Our in-house lab performs routine blood work, urinalysis, strep tests, and other common diagnostic tests with rapid results.
How do I prepare for a first visit?
Download and complete new patient forms from our website before arrival to expedite your initial appointment.
What are your office hours?
We are open Monday through Friday from 8:30 AM to 5 PM for regular appointments and walk-in patients.
Reviews (5)
Sharell Morning
Jul 16, 2021
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The staff is extremely rude and not helpful at all. They dont give any warning and will drop you as a patient for no logical reason. If you are looking for a good Doctor do not go here. To be treated like trash in the middle of a pandemic is terrible. I hope no one ever has to experience what I have with this place.
Jaden Sanford
May 11, 2021
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I really like the doctor, she's funny. When her nurse gave me a shot it didn't hurt as bad as I thought.
Annie G.
Nov 23, 2019
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Absolutely Horrible! The staff & Doctor were appalling- I suffer from PTSD and was ridiculed in front of many waiting patients. Had an appointment, was made fun of, my phone was slapped out of my hand. Then was told to leave the property- she refused medical services to me even though she is my PPO; I usually see a APN through the same network due to her being busy but today she had me banned from the office.
The staff made fun of me, laughed at me, so so so disheartened at the lack of empathy from this "medical facility". Seems to a bunch of mean women who belittle people. By the way I was going in to be seen for Multiple sclerosis. Never go here.
The staff made fun of me, laughed at me, so so so disheartened at the lack of empathy from this "medical facility". Seems to a bunch of mean women who belittle people. By the way I was going in to be seen for Multiple sclerosis. Never go here.
Proveit Pat
Dec 03, 2018
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If you've got a few extra hours to sit around sick folks, then this is the place for you! Went here for a few years. I thought it was normal to wait 1-2 hours for a refill until I visited another office. The receptionists are rude and they NEVER call back. On separate occasions: biopsy, blood test (twice), a $120 billing error, and not a single call back. Want to feel worried? Have some tests done here and play the waiting game. Highly unprofessional and uncaring. Doctor Dillard is nice, but needs to straighten her business out.
Mr. Comp
Nov 11, 2018
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Not sure why there are so many negative reviews circling this clinic as mine was complete opposite. All staff were courteous and Dr Dillard was very professional. They helped me take all the tests I requested and had me in and out in under an hour. Will be continueing to use this location until I see issues that align with the other complaints here.
