Business Details
41 Years
experience
Emergency
services
Critical Care Transport Services in Bedford, MA
Founded in 1985, Boston MedFlight stands as a premier nonprofit critical care transport organization dedicated to delivering world-class medical care in air and ground environments. Our mission centers on rapid response and ICU-level expertise, ensuring patients receive urgent care with precision and compassion. With 200+ team members operating across five strategic bases, we serve over 190 cities and towns annually, transporting 6,000+ patientsincluding 1,500 pediatric and neonatal caseswithout turning away individuals due to inability to pay.Our team combines clinical excellence with advanced technology, maintaining a fleet of 17 ICU-equipped air and ground vehicles while providing $7 million in annual free and unreimbursed care. Through collaborative partnerships with EMS, hospitals, and communities, we prioritize trust, safety, and innovation, reflected in our rigorous training programs, FAA Part 135 certification, and commitment to continuous improvement in critical care transport.
Services
Air Transport
Ground Transport
Critical Care Transport
Neonatal Transport
Emergency Medical Services
Medical Communications
Safety Training
Community Outreach
Clinical Education
Aircraft Maintenance
Details
- Year established: 1985
Highlights and features
- We have over 40 years of experience in critical care transport.
- Our team includes specialty-certified clinicians with ICU-level expertise.
- We operate 24/7 with FAA-approved Part 135 air carrier standards.
- Our fleet includes 17 ICU-equipped air and ground vehicles.
- We provide $7 million in free and unreimbursed care annually.
Associations and certifications
- FAA Part 135
Services
Air Transport
Boston MedFlight operates a fleet of advanced Airbus H145 helicopters and a Textron Citation CJ4 jet for critical care transport. Our FAA-certified Part 135 air carrier status ensures compliance with rigorous safety and operational standards. Patients receive ICU-level care during flights, with specialized equipment and crews trained for complex scenarios, including neonatal, cardiac, and long-distance international transfers.
Ground Transport
Our critical care ground transport program utilizes nine ICU-equipped ambulances staffed by elite clinicians. Vehicles feature advanced life-support technology, reinforced structures, and safety systems mirroring aircraft configurations. Ground teams specialize in interfacility transfers, ensuring seamless care for patients requiring short- to mid-distance ICU-level transport across Massachusetts and beyond.
Critical Care Transport
Boston MedFlight provides 24/7 critical care transport via air and ground, staffed by dual-credentialed clinicians (nurses and paramedics) with specialty certifications. Services include neonatal, pediatric, and adult ICU-level care, utilizing standardized protocols and cutting-edge equipment to stabilize and transport patients during high-stakes emergencies or interfacility transfers.
Communications Center
The 24/7 Communications Center coordinates all transport requests, determining optimal transport modes based on clinical need, weather, and geography. Staffed by EMT-certified specialists, the center ensures real-time coordination between clinical crews, hospitals, and EMS teams, maintaining situational awareness and managing logistics for every mission.
Safety Program
Boston MedFlights safety culture emphasizes proactive risk reduction, Just Culture principles, and continuous learning. The program includes fatigue management, simulation training, and regional collaboration through the Northeast Air Alliance. Safety protocols span patient care, team well-being, and partner coordination, ensuring compliance with aviation and clinical standards.
Questions
What services does Boston MedFlight provide?
Boston MedFlight offers critical care air and ground transport, 24/7 emergency response, clinical education, and community outreach programs.
How can I request transport?
EMS and hospital teams can call our 24/7 Communications Center at 1-800-233-8998 to coordinate urgent transport requests.
What areas do you serve?
We serve Massachusetts, Southern New Hampshire, and surrounding regions, covering 190+ cities and towns with rapid response capabilities.
Are your crews specialized in critical care?
Yes, our transport teams include specialty-certified nurses, paramedics, and pilots trained in ICU-level care and high-stakes medical scenarios.
Do you provide care regardless of ability to pay?
Yes, we never turn away patients due to inability to pay, providing $7 million annually in free and unreimbursed critical care transport services.
How is safety prioritized in your operations?
Safety is central to our culture, with rigorous training, FAA compliance, real-time monitoring, and regional collaboration to ensure patient, team, and partner safety.
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Reviews (2)
Elizabeth Furino
Jan 10, 2021
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Working in the cardiac Cath lab at Charlton Memorial Hospital in Fall River we deal with Med flight occasionally and I'm always impressed by the knowledge and professionalism of the teams. Today I watched as the helicopter departed and am in awe of the technical skills of the pilot navigating out of the landing pad location. Simply amazing! Hat's off to you! Thanks for all you do!
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Nov 10, 2020
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Why is your helicopter pilot following me? The one, who flew N143NE (A0AF06) today 06-25-2021at 8:30 pm (20:30 hours). If it's the pilot, who looks like an ectomorphic-version of bailiff Bull Shannon on "Night Court, " then I'm 100% sure he's been stalking me for years. You can let him know that I'm not interested.
