Business Details
Your Trusted Eye Care Specialists in Kapolei, HI
Kapolei Eye Care has been dedicated to providing comprehensive eye care and cosmetic services since its establishment. Led by Dr. Nancy Chen, MD, an ophthalmologist with over 20 years of experience, and Dr. Natalie Ouk, OD, our team combines advanced medical training with personalized care. Dr. Chen completed her ophthalmology residency at the University of Texas Health Science Center and holds multiple publications in the Ophthalmic Society. Dr. Ouk earned her doctorate from Midwestern University and specializes in treating ocular pathologies.We utilize state-of-the-art technology, including the WaveLight Refractive Suite and Catalys Femtosecond Laser, to deliver precise treatments for LASIK, cataracts, and glaucoma. Our commitment to community service includes a Senior Program for uninsured patients and multilingual support in English, Chinese, Portuguese, Spanish, and Japanese. We accept major insurance plans and offer flexible payment options, including CareCredit financing, to ensure accessible care for all patients.
Services
Vision Care
Pediatric Eye Care
Cataract Extraction
Glaucoma Treatment
LASIK
Dry Eyes Treatment
Cosmetic Procedures
Laser Treatments
Specialty Contact Lenses
Ocular Health Evaluations
Highlights and features
- We offer 20+ years of experience in ophthalmology and optometry.
- Our team uses advanced technology like the Catalys Femtosecond Laser.
- We provide personalized care with multilingual support for diverse patients.
- We accept major insurance plans and flexible payment options.
- Our doctors hold prestigious awards and publications in eye care.
Services
Vision Care
Our comprehensive vision care includes routine eye exams, pediatric eye care, and ocular health evaluations for conditions like glaucoma, cataracts, and macular degeneration. We use advanced diagnostic tools to ensure accurate assessments and personalized treatment plans. Our services cater to patients of all ages, focusing on maintaining optimal eye health and vision clarity.
Cataract Extraction
We specialize in cataract surgery using cutting-edge technology like the Catalys Femtosecond Laser and ORA System for precise lens replacement. Our approach minimizes recovery time and enhances visual outcomes, reducing dependency on glasses. Patients receive personalized pre- and post-operative care to ensure the best results.
LASIK
Our LASIK procedures utilize the WaveLight Refractive Suite for customized, blade-free vision correction. This technology maps the eye's unique curvature to deliver tailored treatments, improving visual acuity with minimal discomfort. Most patients achieve 20/20 vision or better after the procedure.
Cosmetic Procedures
We offer non-invasive cosmetic treatments including injectables, fillers, laser skin rejuvenation, and medical facials. These services address signs of aging and enhance skin health using advanced techniques like Forever Young BBL and Sciton laser treatments for lasting results.
Glaucoma Treatment
Our glaucoma management includes diagnostic testing, medication, and surgical options to control intraocular pressure and prevent vision loss. We employ the latest therapies to slow disease progression and preserve eye health through regular monitoring and tailored treatment plans.
People
Nancy Chen, MD
Eye Physician and Surgeon
Dr. Chen completed her ophthalmology residency at the University of Texas Health Science Center and holds multiple awards, including 'Resident of the Year.' She has published extensively and serves the community through a Senior Program for uninsured patients.
Natalie Ouk, OD
Optometrist
Dr. Ouk earned her doctorate from Midwestern University and specializes in treating ocular pathologies like diabetes and macular degeneration. She is fluent in Spanish and committed to expanding her practice in Hawaii to improve visual health.
Questions
What services does Kapolei Eye Care offer?
We provide comprehensive vision care, including pediatric eye exams, cataract surgery, LASIK, glaucoma management, dry eye treatment, and cosmetic procedures like laser treatments and injectables.
Do you accept insurance?
Yes, we accept HMSA, HMAA, UHA, Humana, Medicare, United Health Care, Tricare, VSP, and many other insurance plans.
What payment options are available?
We accept cash, VISA, MasterCard, Discover, and offer CareCredit financing for flexible payment plans.
What are your office hours?
We are open Tuesday-Friday 8:00am-4:45pm, Saturday 8:00am-12:30pm, and closed on Sundays. Mondays are for pickups and scheduling.
Do you offer emergency eye care?
We prioritize urgent cases but do not provide 24/7 emergency services. Contact us during office hours for immediate concerns.
How can I schedule an appointment?
Call us at (808) 674-2273, text our CARE line, or visit our website to book an appointment.
Reviews (7)
Diana Lopez
Aug 12, 2021
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Dr. Nancy Chen deserves less than one star. First, when I had my appointments at 8 am, I had to wait for about 45 minutes for her to arrive because she was still on her way to the office. Second, all my issues concerning my eyes, she only told me to go home and come back at a later date, and to use the hot compress and medicine that we only sell here and the insurance does not cover. Instead of my eyes getting better, they are getting worse. Finally, when she decided to do something different instead of sending me home, they did not assist me because my previous referral was expired, but my new one was being faxed. They don't care about people; they care about money.
Michelle P.
Jan 06, 2021
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They cancel your appointment numerous times. Then they call you a week prior to your "appointment" to inform you that your referral has EXPIRED. Worst service I've ever experienced. Customer service from the beginning has been bad and it only gets worse. If you have VA or Triwest, go elsewhere.
Lee Anderson
Dec 15, 2019
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Nothing special. Just a typical eye exam. They're probably short staffed because the wait was long and I felt rushed when they did get to me. Probably could receive the same level of care at Costco. Edit: Had to schedule another visit after my first visit because the optometrist never took measurements for my contacts which I clearly specified on they're forms. Wasted more of my time and money at this place. Never going again. Go to Costco, you'll receive better care and attention.
Pili S.
Jun 22, 2019
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LOCATION: Situated within a neighborhood that is probably zoned residential/commercial as a lot of businesses work out of their residences. Kapolei Eye Care sits on a corner. During my recent trip, I got lost because they were told by the association to take their signs down. Which is nonsensical because everyone still has theirs up. I love the location and Dr. Chen is quick and efficient. She will spend enough time with you to discuss present and preventive measures. 6/18/2019 : Had 2 cataract surgeries with Dr. Chen within 2 months of each other. It went without a hitch! LANGUAGES SPOKEN: Dr. Chen is fluent in Chinese, Spanish, Portuguese and English. She is perfecting her Japanese and IIocano. Tagalog and Illocano also spoken in the office.
Earl S.
Jun 19, 2019
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This is my second review of Dr Chen and Kapolei Eye Care. I had my second cataract surgery with her in February this year and once again, everything about the surgery and Dr Chen's follow-up care was exceptional! Both my eyes are now 20/20, after 5 decades of severe nearsightedness. Dr Chen in all my visits always explains things in very clear, precise terms of what is going on within my eyes.
Her staff is always attentive & very professional. So, that being said, I have had to lay down the law regarding a couple things: 1) Dr Chen is not allowed to move or retire until I am dead; 2) all my family & friends will be going to her for their eye care until I am dead. Finding the right doctor, dentist, eye doctor is very difficult. I am exceptionally happy that we were referred to Dr Chen and Kapolei Eye Care! And we wholeheartedly recommend her for your eye care needs!
Her staff is always attentive & very professional. So, that being said, I have had to lay down the law regarding a couple things: 1) Dr Chen is not allowed to move or retire until I am dead; 2) all my family & friends will be going to her for their eye care until I am dead. Finding the right doctor, dentist, eye doctor is very difficult. I am exceptionally happy that we were referred to Dr Chen and Kapolei Eye Care! And we wholeheartedly recommend her for your eye care needs!
Tatiana E.
Jun 05, 2019
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I was seen today by Dr. Eng. She was very nice, and very informative. Her and the staff made me feel relaxed and worry throughout the entire exam. They explained everything they would be testing for that day, as well as answering all the questions I had. They do accept insurance and you can always call ahead to double check with them if they take your insurance as well. Any new patients would have to fill out the new patient forms.
You can either come in 15mins before your appointment to fill them out in person or you can access the forms on their website. Another plus is that they do send out a reminder text to let you know if your upcoming appointment. I appreciate this, since there is a lot of spam calling today I don't answer numbers I don't know. I usually don't check the voicemail right away due to the same reasoning.
A tip if you get lost locating this place, give them a call and they can help direct you. Using google maps we ended up behind the office, which was confusing given this is located in a residential area.
You can either come in 15mins before your appointment to fill them out in person or you can access the forms on their website. Another plus is that they do send out a reminder text to let you know if your upcoming appointment. I appreciate this, since there is a lot of spam calling today I don't answer numbers I don't know. I usually don't check the voicemail right away due to the same reasoning.
A tip if you get lost locating this place, give them a call and they can help direct you. Using google maps we ended up behind the office, which was confusing given this is located in a residential area.
Kathleen B.
May 31, 2019
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I was blinded by a chemical that doctor Chen administered before an eye exam. I was permanently blinded. I am no legally blind without glasses. I could see fairly well before my visit with Dr. Ancy Chen. A very good ophthalmologist tells me there was severe damage to the optic nerve. I have met others with similar stories. Hmsa did nothing at all in response to my blinding. A terrifying experience that changed my life
