Business Details
Your Trusted Partner for Specialized Medical Care in Baton Rouge
Founded by physicians and built on collaborative teamwork, our medical center has dedicated itself to delivering patient-centered care since inception. We combine innovative surgical technology with clinical expertise to provide specialized services tailored to individual needs. Our facility prioritizes comfort through private pre-operative rooms and spacious patient suites designed for safety and family involvement.With board-certified specialists across multiple disciplines, we maintain rigorous quality standards while fostering a supportive environment for both patients and healthcare professionals. Our commitment to community health drives continuous improvement in service delivery and operational transparency.
Services
Surgical Services
Inpatient Care
Imaging Services
Lithotripsy
Pharmacy
Total Joint Program
Pain Management
Urology Services
Orthopaedic Care
Ear Nose Throat
Highlights and features
- We offer patient-centered surgical care designed for individual needs
- Our facility features physician-preferred technology including DaVinci robotics
- Board-certified radiologists specialize in musculoskeletal, pediatric, and neuroradiology
- 24-hour family access in private patient suites enhances care continuity
- Cost-effective solutions maintain 0.6% infection rate versus national 2-4% average
What people say
Exceptional nursing care
Modern facilities
Effective pain management
Skilled surgeons
Comfortable recovery suites
Services
Surgical Services
Our surgical department features 10 operating rooms equipped with advanced technology including DaVinci robotic systems. Specialized teams perform procedures across multiple disciplines while maintaining private pre-operative environments. Patient comfort remains central through dedicated recovery suites designed for family involvement and post-operative care.
Imaging Services
Digital radiology capabilities support CT and XRAY diagnostics with board-certified specialists in musculoskeletal, pediatric, and neuroradiology fields. Referring physicians access digital imaging through PACS systems for rapid diagnosis. Equipment upgrades ensure high-resolution imaging that enhances treatment planning accuracy.
Lithotripsy Services
Non-invasive kidney stone treatment utilizes shockwave technology to fragment stones in urinary system locations. This alternative to surgery enables outpatient procedures with reduced recovery times. Patients benefit from lower costs and minimal complications compared to traditional surgical interventions.
Inpatient Services
Private patient suites accommodate overnight stays with family-friendly amenities including sofa beds. Continuous visitor access supports emotional well-being during recovery periods. Environmental design emphasizes safety while maintaining comfort standards for extended care requirements.
Total Joint Program
Specialized knee, hip, and shoulder replacement services maintain infection rates below 0.6% versus national averages of 2-4%. A dedicated coordinator guides patients through preoperative education and post-discharge care planning. Program success reflects high patient satisfaction scores and clinical outcomes.
People
Ann Heine
Chief Executive Officer
With extensive healthcare leadership experience, Ann Heine directs strategic operations while maintaining patient care priorities. She oversees facility management and clinical service expansion initiatives.
Kathryn Ponder
Chief Financial Officer
Kathryn Ponder manages financial operations with emphasis on cost-effective service delivery and transparent billing practices. Her oversight includes financial assistance programs and insurance coordination.
Kari Ulrich
Chief Nursing Officer
As Chief Nursing Officer, Kari Ulrich ensures clinical excellence through staff development programs and quality assurance protocols. She leads nursing teams across all patient care departments.
Lori Talamo
HR Director
Lori Talamo directs human resources operations focusing on staff recruitment, professional development, and maintaining positive workplace culture for over 150 employees.
Questions
What surgical specialties are available at your Baton Rouge facility?
We offer orthopaedic, urology, ENT, general surgery, and pain management services using advanced robotic technology and specialized clinical teams.
How can I access my medical records or billing information?
Our Patient Portal allows online access to medical records and billing details. Contact (225) 408-5542 for login credentials and technical support.
Do you provide financial assistance options for uninsured patients?
Yes, our Financial Assistance Policy covers emergency and medically necessary services for uninsured patients meeting income criteria up to 138% of federal poverty level.
What are your pharmacy operating hours?
The onsite retail pharmacy operates Monday through Friday from 7:30 AM to 5:00 PM for convenient prescription fulfillment.
How does the total joint replacement program ensure quality outcomes?
Our program maintains infection rates below 0.6% through specialized protocols, dedicated coordinators, and comprehensive patient education from pre-op through recovery phases.
Can family members stay overnight with patients?
Yes, all private patient suites include sofa beds for family members with 24-hour visitor access permitted in our patient-centered care environment.
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Reviews (6)
Trace Smith
Apr 10, 2021
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Wow! Had surgery there yesterday, Ortho surgical team was amazing, wonderful and professional.the after care staff was amazing, especially Tameka, hope I spelled her name right, she was an sensational caring and professional person. Thank you all!
Donald Latiolais
Dec 12, 2020
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The hospital staff were outstanding. Dr. Eiserloh is without a doubt, the best in the business. Walked in crooked and in pain, left walking tall and pain free.
Victoria Brown
Nov 02, 2020
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This is the most dysfunctional and unorganized medical center I've ever dealt with. My son needed his tongue tie fixed and they refused to do it right away until I called and begged them to reschedule earlier. Then they cancelled my rescheduled appointment and made me reschedule it AGAIN to basically the original date. Waiting this long has caused so many issues for me and my son and trying to breastfeed and keep my supply up while we wait for his tie to be fixed.
On top of that, the nurse responsible for faxing over paperwork for covid tests and calling me back with information is so disorganized, never calls when she says she will (it's usually like a day later or I just end up having to call her first) and she never sent in any paperwork to the covid center like she was supposed to. I'm extremely frustrated with the lack of good care we have received and definitely don't recommend this center.
On top of that, the nurse responsible for faxing over paperwork for covid tests and calling me back with information is so disorganized, never calls when she says she will (it's usually like a day later or I just end up having to call her first) and she never sent in any paperwork to the covid center like she was supposed to. I'm extremely frustrated with the lack of good care we have received and definitely don't recommend this center.
Nuka-Kitty-Cola
Apr 22, 2020
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The MRI done for my mom was through the BR Radiology Group (whom I've also left this review for) - They've been reported to Medicare in violation of policy by charging beneficiaries (sp. senior age beneficiaries) for claims already paid for by insurance. This is fraud - they sent 3 charges to collections for my elderly mother, which we never received a bill for in the mail in January, and only now has it popped up on her credit report in August - called Medicare, they confirmed it's a violation of their policy - I WILL be following up to make sure they face the music.
Cindy Gautreaux
Nov 23, 2019
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Everything about it was nice and the people, Nurses, Doctor, evert person that I came in contact with couldn't have been any nicer. The guys from anesthesia made me feel safe and they all helped me not to be afraid. They all explained everything thing. It sounds too good to be true but it is. Thanks everyone and God bless.
June Bouchereau
Apr 23, 2019
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I've read the reviews and I don't understand this "waiting" period. I've been seeing Dr. McCarthy for 3 1/2 yrs and I've never had this experience. The staff and PA's are wonderful. attentive, thorough, informative and very kind.