Business Details
20 Years
experience
Your Trusted Partner for Family and Mental Health Care
Founded in 2006 by Dr. Richard L. Faiola and Wenche Faiola, RN, Heritage Family Medicine has provided compassionate, evidence-based healthcare to the Olympia community. Under Dr. Rajwant Kler's leadership since 2025, we expanded to offer integrated family medicine and psychiatric services, combining clinical excellence with personalized care. Our team prioritizes preventive care, chronic disease management, and mental health treatment while upholding Choosing Wisely principles to avoid unnecessary procedures. With over 18 years of experience, we serve patients of all ages through routine checkups, acute care, women's health, and behavioral health services. Our multidisciplinary team includes board-certified providers specializing in family medicine, psychiatry, and pediatric care.We utilize modern medical technology while maintaining a patient-centered approach that values active listening and collaborative decision-making. Telemedicine options enhance accessibility without compromising care quality or confidentiality. Our commitment to community health extends to clinical preceptorship programs for future healthcare professionals. By integrating physical and mental health services under one roof, we simplify healthcare journeys for families. Our practice continues evolving to meet patient needs while maintaining the trust and clinical standards established at our founding.
Services
Family Medicine
Mental Health Services
Telemedicine
Chronic Disease Management
Pediatric Care
Orthopedic Care
Womens Health
Mens Health
Weight Loss Support
Labs & Diagnostics
Details
- Year established: 2006
Highlights and features
- We offer integrated family medicine and psychiatric care under one roof
- Our providers have decades of combined clinical experience
- We prioritize evidence-based care aligned with Choosing Wisely principles
- Telemedicine options enhance accessibility without compromising quality
- Board-certified providers specialize in family medicine and mental health
What people say
Compassionate care
Knowledgeable providers
Comprehensive services
Welcoming environment
Personalized treatment
Services
Family Medicine
Our family medicine practice provides comprehensive care for all ages, from routine physicals to chronic disease management. We treat acute illnesses, minor injuries, and offer preventive screenings. Our patient-centered approach combines clinical expertise with personalized treatment plans to address individual health needs.
Mental Health Services
Specialized mental health treatment includes diagnosis and management of anxiety, depression, ADHD, and mood disorders. Our board-certified psychiatric provider offers medication management and therapy in a confidential setting. We emphasize collaborative care to support emotional well-being alongside physical health.
Telemedicine
Secure telemedicine appointments provide convenient access to care for follow-up visits, medication management, and minor health concerns. This service maintains the same quality standards as in-person visits while offering flexibility for patients with scheduling challenges or mobility limitations.
Chronic Disease Management
We offer ongoing support for diabetes, hypertension, asthma, and other chronic conditions. Our approach combines regular monitoring, lifestyle counseling, and medication management to help patients maintain optimal health and prevent complications through evidence-based interventions.
Pediatric Care
Comprehensive pediatric services include well-child exams, vaccinations, and developmental screenings. Our providers build trusting relationships with young patients and families, offering age-appropriate care that addresses growth milestones and preventive health needs through adolescence.
People
Dr. Rajwant Kler
Psychiatric Mental Health Nurse Practitioner
Dr. Kler is a board-certified psychiatric nurse practitioner specializing in depression, anxiety, and ADHD treatment. She provides personalized care through evaluations and medication management while emphasizing collaborative mental health treatment.
Kelly Lagervall
Family Nurse Practitioner
Kelly offers compassionate family care with focus on patient education and preventive medicine. She builds strong provider-patient relationships through active listening and evidence-based treatment approaches for holistic wellness.
Elizabeth Forman Serdar
Family Nurse Practitioner
Elizabeth specializes in women's health with extensive experience in family medicine. A Seattle native, she provides personalized care emphasizing patient involvement in health decision-making processes.
Simran Bal
Family Nurse Practitioner
Simran delivers patient-centered care with focus on health education and wellness promotion. She holds a master's degree from the University of Alabama and emphasizes holistic treatment approaches for comprehensive health outcomes.
Questions
What services does Heritage Family Medicine offer?
We provide family medicine, mental health services, telemedicine, chronic disease management, pediatric care, women's health, and lab services in Olympia, WA.
Do you accept new patients?
Yes, we welcome new patients. Complete our online request form or call us at 360-704-2362 to schedule your first appointment.
Can I access care online?
Yes, we offer telemedicine visits for follow-ups and minor concerns. Our patient portal also provides secure access to medical records and online bill payment.
What mental health services are available?
Our psychiatric services include treatment for anxiety, depression, ADHD, bipolar disorder, and other mental health conditions through medication management and therapy.
Are evening or weekend appointments available?
We offer regular appointments Monday-Thursday 8 AM-6 PM. Emergency services require urgent care center visits as we don't provide after-hours care.
Reviews (5)
Alexandra Cagle
May 19, 2022
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Dr. Percy and office staff are the most amazing, caring, hands on, and effective health care facility I have ever encountered, and there's been quite a few. Dr. Percy is so relatable, and treats me as a person, not just another patient number. Lisa at the front desk is always fast and professional. I always get in with a breeze, waiting a maximum of 10 mins? The lady that takes the heart pressure rate & weight upon entry to the back is so kind, and makes me feel comfortable.
All the staff members are very well presented both on the outside though their appearance, and on the inside for their genuine care. This practice literally changed my life, and returned it to its natural state of happiness and feelings of being content. Thank you so much, I recommend getting in if possible! They're so good they may have a wait list.
All the staff members are very well presented both on the outside though their appearance, and on the inside for their genuine care. This practice literally changed my life, and returned it to its natural state of happiness and feelings of being content. Thank you so much, I recommend getting in if possible! They're so good they may have a wait list.
Brittany Woods
May 17, 2022
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Dr. Lynchard is the BEST. In one visit he gave me more information about my pregnancy than my OB has in 8 months. He takes time to get to know you and actually listens to you as a person, not a number like so many other doctors do. Hes incredibly knowledgeable and friendly, highly recommend.
Joni Cowan
Apr 19, 2022
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I've been going to HFM for years now. Started with Dr Faiola but I've seen Sam (she was great) and Betsy (very good as well) but Percy is absolutely hands- down the BEST! He saved me from possibly being paralyzed by recognizing my condition immediately. I can honestly say I can tell this man anything and have. I've never had a Dr that I have been so raw and honest with in my life. He is empathetic, kind and listens to me and my family. I am always able to get ahold of him and he patiently answers my questions. Jamie and Tori in the back are amazing and Lisa is always busy, but pleasant. I would and do recommend HFM to everyone.
Ken Cazier
Mar 04, 2022
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Very DON'T recommend. specifically Dr. Lynchard. Simply would not listen to my request for some kind of plan to deal with my crippling pain until I can schedule with a rheumatologist. All he would say is he wouldn't give me pain meds or steroids and had already referred me to a rheumatologist. When I asked, "OK, what I do for next few weeks with crippling pain" he got angry, yelled at me, shoved a referral at me and walked away. I assured him I will not be back at that office.
Cerasela Patterson
Jan 25, 2022
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Dr. Samantha Reese is amazing! I avoided the doctor's office for several years because who likes going to see a Doctor, nobody. Sometimes you can't avoid it, but I was blessed to land on Dr. Sam. She is an attentive listener, extremely reassuring, very knowledgeable, and overall compassionate. I highly recommend her!
