Northwest Texas Healthcare System

As the Lead Trauma Facility for 26 Texas Panhandle counties, our Level II Trauma Center treats over 64,000 patients annually. Our emergency departments at three locations provide 24/7 care for critical injuries and illnesses. We maintain national accreditations for stroke and heart attack treatment protocols.

Our accredited Chest Pain Center offers round-the-clock treatment for heart attacks and suspected cardiac events. The center combines evidence-based protocols with advanced diagnostics to deliver rapid, effective care for complex cardiovascular conditions.

As a Level III Maternal Designation facility, we provide specialized care for high-risk pregnancies and deliveries. Our services include 24/7 neonatologists, maternal-fetal medicine specialists, and a Level III NICU for critical newborn care.

Recognized by the American Diabetes Association, our multidisciplinary team offers education programs and specialized care to help patients manage diabetes through medication, nutrition, and lifestyle modifications.

Providing inpatient and outpatient treatment for mental health conditions since 1970, our licensed professionals offer specialized programs for anxiety, depression, addiction, and trauma recovery across all age groups.

We operate a Level II Trauma Center with three locations, providing 24/7 care for critical injuries and illnesses. Our ERs treat over 64,000 patients annually.

Yes, we provide HIPAA-compliant telehealth consultations through our Northwest Physicians Group clinics and Urgent Care Center for non-emergency medical needs.

Northwest Children's Hospital offers 40+ pediatric subspecialties, including a Level III NICU, pediatric oncology, and specialized therapy services for developmental delays.

Patients can access health records online through our secure portal or contact our medical records department directly for assistance with record requests.

We accept most major insurance plans and offer financial counseling services. Specific payment options can be discussed with our billing department.

CentRx Pharmacy fills prescriptions 24/7 and carries over-the-counter medications, medical supplies, and wellness products for patient convenience.

E.R. is WONDERFUL, but do NOT stay! I was sent upstairs for 3 days and was refused my epilepsy medications, never had an IV, and vomiting was never measured or treated. MAYBE saw a nurse twice in 3 days and that was because my wife called them in. Left after 3rd day-- NOT discharged, LEFT. MY neurologist said it was the Best decision we made in those 3 days.

Although my day surgery had to be re-scheduled, all of the employees that I met at the outpatient surgery center were friendly, helpful and constantly checking to make sure that I was comfortable and that my needs were being met. It has been one month since my first review. My surgery was performed 2 days ago and I can say that I am very pleased with every aspect of my experience. Everyone from the check-in person, the anesthetist and especially my attending nurse, who was there for me following my surgery, made me feel comfortable and relieved any anxiety that I had. Kudos to the whole staff.

All I have to say is the nurses were not helpful towards my loved one who has Cancer in their liver because they told me they pressed the button when you called the nurse and they didn't respond or came back into our room, very irresponsible but they also told me the rooms are nice when they have air conditioning and heating when they're having a bad time. There are some nice nurses that I met and they are very nice and we have a good chat.

My response is neutral because it is bad and good depending how you see it. They were also wrong about my love One who told them, they only lived two years or months but they are still alive. I'm still confused about this hospital.

Madison is a great therapist. She explains everything and shows how it is done. Then gives you written instructions so you remember when you get home. I made great improvement the first week. The others in the office that I came in contact with were friendly and helpful.

Had a wonderful experience from the moment I walked in to the ER, to labor and delivery, to discharge. Every nurse, doctor, and staff member was friendly, helpful and compassionate towards me, my family, and my newborn. It was a great experience and I'm thankful for these wonderful people who made everything so easy. It allowed me to enjoy time with my baby.

If I could give 0 stars, I would. My mother in law is 48 and has stage 4 stomach cancer and she went into Northwest for stomach pain. Dr. Nazim said that she had a perforated bowel and told her she needed to go on hospice when we thought the cancer was going away according to her last CT scans at her Oncology office in Plano, Tx. Dr. Nazim was extremely rude and dismissive to my mother in law and our family in the room saying "do you even speak English?" She had to travel 6 hours to Dallas and turns out, she doesn't in fact have a perforated bowel and doesn't need hospice.

Nothing really has changed with her CT scans. This doctor played with people's lives. Our whole family were losing our minds because we thought our mom, sister, aunt, and granddaughter was on her death bed. This experience was traumatic when it really didn't need to be and because of the Dr's incompetent assumptions, someone's life was messed with. We will not be returning and will be reporting to whomever it concerns.