Business Details
50+ Years
experience
Emergency
services
Your Trusted Healthcare Partner in the Bronx
Urban Health Plan has been a cornerstone of community healthcare since 1974, founded by Dr. Richard Izquierdo, a dedicated advocate for social justice and health equity. As one of New York State's largest federally qualified health center systems, we serve over 89,000 patients annually across the Bronx, Central Harlem, and Corona, Queens. Our mission centers on improving community health through affordable, comprehensive care, combining state-of-the-art technology with culturally sensitive services. With 12 primary care sites, two mental health facilities, and 12 school-based centers, we offer primary care, specialty services, and innovative programs like Reach Out and Read. Our team of experienced professionals delivers patient-focused care, including pediatrics, geriatrics, behavioral health, and chronic disease management.Recognized nationally for quality care, we hold accreditations from the Joint Commission and HRSA, reflecting our commitment to excellence. We prioritize accessibility through multilingual staff, telehealth options, and sliding fee discounts for underserved populations. Our values of excellence, diversity, and community drive every interaction, ensuring trust and transparency in all patient relationships. From preventive care to urgent services like QuickCare Kids, we address the full spectrum of healthcare needs. Celebrating 50 years of service, we remain dedicated to fostering healthier, more vibrant communities through innovation and compassionate care.
Services
Primary Care
Pediatrics
Behavioral Health
Dental Care
Telehealth Services
Chronic Disease Management
Women's Health
Physical Therapy
HIV Prevention
School-Based Health
Details
- Year established: 1974
Highlights and features
- 50 years of community healthcare excellence with multilingual providers
- Comprehensive services from pediatrics to geriatrics in one location
- Award-winning asthma management and preventive care programs
- 24/7 telehealth access and walk-in urgent care options
- Sliding fee discounts based on income for all patients
Associations and certifications
- HRSA
- Joint Commission
- National Committee for Quality Assurance
- American Academy of HIV Medicine
What people say
Compassionate care
Multilingual staff
Efficient urgent care
Attentive providers
Thorough explanations
Services
Primary Care
Urban Health Plan provides comprehensive primary care for all ages, including preventive screenings, chronic disease management, and acute care. Our board-certified physicians offer personalized treatment plans for conditions like diabetes and hypertension. With extended hours and same-day appointments, we ensure accessible, continuous care for entire families.
Pediatrics
Our pediatric services cover newborn care through adolescence, featuring immunizations, developmental screenings, and urgent care for common childhood illnesses. QuickCare Kids offers walk-in treatment for non-emergency conditions like ear infections and asthma flare-ups. Multilingual providers and family-centered care create a welcoming environment for young patients.
Behavioral Health
Integrated mental health services include individual and group therapy for anxiety, depression, and trauma-related disorders. Our licensed clinicians provide evidence-based treatments for adults and children, with specialized programs for maternal mental health and substance use disorders. Telehealth options ensure continued care access after hours.
Physical Therapy
At Plaza Del Castillo Health Center, our physical therapy team treats musculoskeletal injuries and post-surgical recovery using manual techniques and therapeutic exercises. Certified therapists develop customized rehabilitation plans for conditions like arthritis and sports injuries, focusing on restoring mobility and reducing chronic pain through hands-on care.
HIV Prevention
Urban Health Plan offers comprehensive HIV prevention including PrEP medication, STI testing, and risk-reduction counseling. Our AAHIVM-certified providers ensure proper medication management and adherence support. Emergency PEP treatment is available within 72 hours of potential exposure, with insurance assistance for all prevention services.
People
Dr. Acklema Mohammad
Chair of Pediatrics
A pediatric leader since 1974, Dr. Mohammad created award-winning asthma programs and QuickCare Kids. She has received national recognition for pediatric innovation and patient satisfaction leadership.
Dr. Anyelina De La Cruz
Pediatrician
With 17 years of experience, Dr. De La Cruz provides compassionate pediatric care focusing on preventive medicine and early childhood development at Urban Health Plan's Bronx locations.
Anna Rochelle Escalona-Deolall
Director of Physical Therapy
Leading the physical therapy team, Anna coordinates musculoskeletal rehabilitation programs combining manual therapy and technology to improve patient mobility and reduce chronic pain conditions.
Questions
What insurance plans do you accept?
We accept most major insurance plans including Medicaid, Medicare, and private insurers. Our Health Insurance Assistance Program helps with enrollment and coverage questions.
Are walk-in appointments available?
Yes, our QuickCare Kids clinic accepts walk-ins for non-emergency pediatric care during operating hours. Some adult services also offer same-day appointments.
Do you offer telehealth services?
Virtual care is available 24/7 through our Healow app for consultations, medication refills, and follow-up visits with primary care and behavioral health providers.
What languages are supported?
Our staff includes native Spanish speakers with additional language capabilities in Bengali, Mandarin, and several other community languages for patient convenience.
How can I get prescription refills?
Request medication refills through our patient portal, during office visits, or by calling your primary care provider's office directly during business hours.
Are there payment assistance programs?
Our Sliding Fee Discount Program offers reduced rates based on income and family size, available to all patients regardless of insurance status.
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Reviews (5)
Lanyce Doxen
Jun 10, 2022
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I go here for my maternity it is the worst doctor never tells me any information about the baby the receptionist don't speak proper English the wait is forever and when I asked for a note when the doctors put me on bed rest it took them a week to give it to me my job thought I was lying I hate going here the service is unbelievable you get there on time and leave two hours later be prepared for the wait and unprofessionalism
Anthony Cortez Vera
Apr 03, 2022
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Ugh, where's the zero star option? I was sent over from the adolescent location after I became eighteen years ago but they never told me the attention was gonna be horrible. My only regret is that it took me too long to change practices. I hated how uncaring the office was when it came to changes due to holidays or providers' decisions. Most of the dental appointments I had made in the past were cancelled by them and never rescheduled me.
I had to call back only to be seen SEVERAL months afterwards. The same happened for behavioral health and for an annual physical too. Not only that but people have to always consider going in person just to make an appointment because the hold times and transfers are outrageous by phone. You are either lucky if the right department answers right away or unlucky and have to wait a long time for the call to drop. In conclusion, please try to look for a better practice because this one might just neglect you for way too long.
I had to call back only to be seen SEVERAL months afterwards. The same happened for behavioral health and for an annual physical too. Not only that but people have to always consider going in person just to make an appointment because the hold times and transfers are outrageous by phone. You are either lucky if the right department answers right away or unlucky and have to wait a long time for the call to drop. In conclusion, please try to look for a better practice because this one might just neglect you for way too long.
E. St
Dec 10, 2021
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The reviews are true about this place. The hold time to speak to someone is ridiculous. When you finally get to see the doctor, they don't even listen to your concerns, they just rush you out their office. I'm looking for another clinic as I type this
Layla Cute Adventures
Sep 23, 2021
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Extremely unprofessional. Unorganized and no one seems to know or understand basic English. Kept calling over and over to get info and after a month still no answers definitely switching my provider. DO NOT GO TO THIS CLINIC. This place is truly the worse all around.
Doris Nazario
Sep 12, 2021
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If I could give them NO STARS I would! This place is horrible. make you WAIT 2 months for an appointment to cancel it without giving a new 1. Making you stand outside on a long line to be told u are on this line JUST TO MAKE A VIRTUAL APPOINTMENT. I CHANGED DOCTORS TODAY IM SO DONE WITH THAT UNORGANIZED PLACE!
