Business Details
Healthcare Credit Balance Solutions
At Crown Health, we believe healthcare providers deserve powerful tools to protect their revenue. Since our inception, we have auto-posted exemptions or adjustments on over 100,000 credit balances, analyzed 1.6 million accounts, and saved clients more than 20,000 hours of FTE time. Our mission is to arm providers with technology-driven solutions that optimize revenue retention while reducing manual labor. We specialize in reversing credit balances by leveraging legislative protections, payer contract terms, and automation to maximize net revenue. Our team combines decades of healthcare technology expertise with patented innovations to deliver measurable results.We prioritize patient satisfaction through faster, more accurate refunds while helping clients reallocate staff to revenue-generating tasks. Our quarterly reporting includes actionable insights to improve upstream processes, ensuring sustained financial health. With a focus on compliance, we help providers avoid fines and penalties while navigating complex regulatory landscapes. Our no-risk, no-charge proof-of-performance model demonstrates our confidence in delivering value. Backed by leadership with over 20 years of healthcare revenue cycle experience, we partner with providers to transform credit balance management into a strategic advantage.
Services
Credit Balance Resolution
Revenue Optimization
FTE Time Savings
Compliance Management
Patient Satisfaction Improvement
Process Error Identification
Quarterly Reporting
Upstream Process Analysis
Automation Technology
Revenue Protection
Highlights and features
- We have auto-posted exemptions on over 100,000 credit balances
- Our technology saves over 20,000 FTE hours for clients
- We focus on optimizing provider revenue retention through automation
- We leverage legislative and contractual protections to maximize exemptions
- Our solutions reduce credit balances while improving patient satisfaction
What people say
Reduced credit balances
Saved FTE hours
Improved revenue retention
Painless automation
Effective solutions
Services
Credit Balance Resolution
Our automated system analyzes healthcare credit balances to identify revenue retention opportunities. By leveraging legislative protections and payer contract terms, we reverse balances while reducing manual processing. This service helps providers reallocate staff to revenue-generating tasks while improving compliance and patient satisfaction through faster refunds.
Revenue Optimization
We maximize provider revenues through automated exemption posting and compliance management. Our technology identifies upstream process errors that create credit balances while providing quarterly reporting with actionable insights. This strategic approach protects revenues, reduces fines, and improves financial performance through data-driven process improvements.
Automation Technology
Our proprietary systems automate credit balance resolution while minimizing staff involvement. The technology identifies revenue retention opportunities, posts exemptions automatically, and provides real-time reporting. This solution reduces manual processing burdens, improves compliance, and enables providers to focus on core revenue-generating activities.
Compliance Management
We help providers navigate complex regulatory requirements through automated compliance solutions. Our systems leverage legislative protections and payer contract terms to maximize exemptions while reducing audit risks. This service includes quarterly reporting with process improvement recommendations to maintain ongoing compliance and financial health.
Process Improvement
Our quarterly reporting packages identify upstream process errors that create credit balances. We provide actionable recommendations to improve financial workflows while tracking progress over time. This continuous improvement approach reduces recurring issues, protects revenues, and enhances overall operational efficiency for healthcare providers.
People
Cory Herendeen
CEO
Healthcare technology executive with 20+ years of experience in credit balance resolution. Holds accounting and MBA degrees from Indiana State University. Former managing partner at a major tax firm. Inventor and published author in healthcare technology.
Cody Clayton
CFO
Finance leader with 20 years of healthcare revenue cycle experience. Holds accounting degree from Abilene Christian University. Oversees financial operations and client service functions at Crown Health Technology.
Chris Roark
COO
Operations executive with 20 years in healthcare sector. Law degree from Cumberland School of Law. Bachelor's in History from Middle Tennessee State University. Directs strategic operations at Crown Health Technology.
Matt Cable
CTO
Technology innovator with 15 years at healthcare revenue cycle intersections. Computer Science and Economics graduate from DePauw University. Develops solutions to identify and fix billing errors for healthcare providers.
Questions
What services does Crown Health offer?
We specialize in credit balance resolution, revenue optimization, compliance management, and automation technology for healthcare providers.
How does Crown Health help healthcare providers?
We use automated systems to analyze accounts, identify revenue retention opportunities, and reduce manual processing burdens.
What results can providers expect?
Clients typically see reduced credit balances, 20,000+ FTE hours saved, and improved patient satisfaction through faster refunds.
Is there a risk-free trial available?
Yes, we offer a no-risk, no-charge proof-of-performance model to demonstrate our solution's effectiveness.
How does the technology work?
Our system automates exemption posting, identifies upstream process errors, and provides quarterly reporting with improvement recommendations.
What makes Crown Health unique?
We combine healthcare expertise with patented technology to optimize revenue retention while reducing staff burdens.
Reviews (7)
Kim Clements
Jun 18, 2022
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Ashton who works with Lorena De La Rosa is always available to facilitate the needs of my Mother. She is always in contact with Lorena, NP and makes sure her medications and health issues are addressed in a timely fashion. She always takes my calls and makes sure she gets the information to her doctor quickly. She goes above and beyond. I am so confident my Mother is getting the best care. Thank you Ashton and Crown Health!
Ed Taylor
May 24, 2022
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My assisted living community has been working with Crown Health now for some time and I am continually amazed at their dedication and responsiveness. We often have critical moves that need to take place very fast and unique situations - partnering with Crown Health is one of the best decisions we ever made. Their communication and attentiveness and willingness to bend over backwards for us and more importantly our residents is literally life saving.
They also see many of our residents as their Primary Care Providers. Families and the community could not be happier with their service (and we have exceptionally high standards!) thank you Crown Health! Keep up the good work.
They also see many of our residents as their Primary Care Providers. Families and the community could not be happier with their service (and we have exceptionally high standards!) thank you Crown Health! Keep up the good work.
Sarah Lietzau
May 17, 2022
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Working with Crown Health has been a great experience! I'm so glad for their services and their ability to serve these individuals who are unable to go out to a doctors appointment. They are always quick to respond and will go above and beyond to make sure the patient is taken care of.
Janet Heath
May 17, 2022
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My mother was in an AFH and I thought an in home doctor would be a good idea since she was so frail. The doctor was gruff. You could never speak to her. Communication was horrible., no return phone calls to me or the home. I tried for 2 months to get a blood/urine tests. There was always excuses - weather, it takes 3 weeks (not true), no phlebotomist, etc. We ended up doing telemed calls with her old doctor which was so much better and we were able to order blood work in a day and get the results back right away. I would never recommend Crown Health.
Karina Galanga
May 03, 2022
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Working with Crown Health to take care of elderly clients in our care home has been a positive experience for us. We greatly appreciate Thomas N. PAC, he is very attentive to his patient's needs. He is very responsive to family request and client's current medical needs.
Laura Piacitelli
Dec 09, 2021
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As an employee of an assisted living facility I found Crown Health to be an excellent resource for our residents. It was particularly helpful when a new resident was moving into our community from out of the area. Easy to set them up with the provider. Plus the provider takes the time to check in and discuss health concerns with the staff before/after seeing the resident. That's not something we generally get with doctors in traditional offices.
S. Man
Nov 23, 2021
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My 96 year old mother is in a Renton Senior Living apartment and she can't easily get around so I thought Crown Health's business model would be ideal - they come to her. Unfortunately, if you're used to quality and responsive health care this company falls far short of that mark. They have a website portal for communicating, but appointments are made on their time, communicating with the Dr. or PA is frustrating since a go-between person misinterpreted messages, insisted processes must be done a certain way (when they don't), was a know-it-all and arrogant. Consequently I had to escalate my concerns to her manager who was great to work with.
The Dr/PA visits were frustrating too - blood tests had to be done elsewhere and results from any kind of testing weren't provided timely or with the Dr/PA's assessments included. I used Crown Health for a few months and now I've changed to a regular clinic's service and both my mom and I are much happier.
The Dr/PA visits were frustrating too - blood tests had to be done elsewhere and results from any kind of testing weren't provided timely or with the Dr/PA's assessments included. I used Crown Health for a few months and now I've changed to a regular clinic's service and both my mom and I are much happier.
