Business Details
Your Trusted Medical Center in Long Island City
Founded in 1866, The Floating Hospital has provided compassionate healthcare to New York City's most vulnerable populations for over 159 years. Our mission centers on delivering unrestricted healthcare regardless of race, ethnicity, religion, identity, insurance status, or financial circumstances. We offer integrated co-located services including primary medical, dental, behavioral health, and specialty care, alongside essential support programs. Our Good Health Shuttle fleet eliminates transportation barriers by providing free round-trip transportation from 300+ shelters and safe houses. Through health education initiatives like our Teaching Kitchen and Camp Rise Up, we address social determinants of health while offering necessities such as food, clothing, and hygiene products.Our flagship clinic in Long Island City features modern facilities with extended hours to accommodate working families. As a safety-net provider, we serve nearly 27,000 children and adults annually, with 40% living below the Federal Poverty Line. Our team of board-certified physicians and specialists delivers comprehensive care including preventive screenings, chronic disease management, and trauma-informed behavioral health services. We maintain federal Public Health Service deemed status for medical malpractice protection and operate a low-cost pharmacy through the 340B drug pricing program. Our commitment to innovation continues the legacy of our original ship-based clinic while meeting contemporary healthcare challenges.
Services
Primary Medical Care
Dental Clinic
Behavioral Health
Pharmacy Services
Health Education
Infectious Disease Treatment
Optometry Services
Pediatric Care
Chronic Disease Management
Camp Rise Up Program
Highlights and features
- We have over 159 years of experience serving NYC's underserved populations
- Our integrated care model combines medical services with social support programs
- We provide free transportation to appointments via our Good Health Shuttle
- Our Teaching Kitchen offers nutrition education tailored to low-income families
- We maintain federal Public Health Service deemed status for medical liability protection
What people say
Compassionate staff
Life-changing programs
Essential community resource
Accessible care
Holistic approach
Services
Primary Medical Care
Our board-certified physicians provide comprehensive primary care including preventive screenings, chronic disease management, and urgent care visits. We treat patients of all ages with specialized attention to underserved populations facing homelessness or financial hardship. Services include immunizations, lab work, and coordinated specialty care referrals.
Dental Clinic
Gentle Dental program offers full-service oral care for all ages, including exams, cleanings, restorative treatments, and oral cancer screenings. Our team addresses unique challenges faced by low-income patients while promoting long-term dental health through preventive education and accessible care.
Behavioral Health
Trauma-informed behavioral health services include individual and family therapy, psychiatric evaluations, and substance abuse counseling. Our team specializes in treating depression, anxiety, and stress disorders while addressing social determinants of mental health in vulnerable populations.
Pharmacy Services
On-site pharmacy provides low-cost medications through the 340B program, with free delivery available. We ensure medication affordability for uninsured and under-insured patients while maintaining compliance with federal pricing regulations and supporting community health initiatives.
Health Education
Our Teaching Kitchen and workshops deliver nutrition education, cooking demonstrations, and health literacy programs. Services include Camp Rise Up for homeless youth, socio-emotional learning classes, and school-based health education tailored to meet the needs of families in transitional housing.
Questions
What populations does The Floating Hospital serve?
We specialize in serving families facing homelessness, domestic violence survivors, and individuals living below the Federal Poverty Line across New York City.
How can I access transportation to appointments?
Our Good Health Shuttle provides free round-trip transportation from 300+ shelters and safe houses. MetroCards are available for qualifying patients preferring public transit.
Are services available in languages other than English?
Yes, we provide Spanish language services and translation support for other languages through our bilingual staff and interpretation services.
What pharmacy services are available?
Our on-site pharmacy offers medications at reduced costs through the 340B program with free delivery options for uninsured and under-insured patients.
How does The Floating Hospital support children's development?
Camp Rise Up provides summer leadership programs, while our health education initiatives include school-based curricula and family workshops on nutrition and wellness.
Can I donate items to support the organization?
We accept new donations of clothing, hygiene products, and educational materials. Used items and food donations cannot be accepted due to safety regulations.
Videos
Reviews (5)
Zika Nnoli
Apr 03, 2022
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Honestly I should have known better. The reviews here speak for itself. I came here for many things and when I tell you after waiting over an hour not one thing could this doctor help me with my patience was hanging on by a thread I literally could not even keep a smile on my face. The doctor I saw was mark and if he thinks he will getting paid for my visit I laugh cause I'm calling my health insurance.
Do not bother making this place your PCP. I waited over a week for an appointment they didn't take serious at all. Mark Sethna does not need to be a doctor at all. He seemed so lazy and nonchalant. I had to ask him to pass me to another doctor but at the end of the day there are the same. Terrible. The lady who came in after told me she can't help me with anything but take out my stitches. After I waited over an hour why didn't they tell me she could only help me with one thing.
This lady really ripped my tape off very carelessly and rubbed my nose with a DRY cloth how can you be so careless to rub on sharp stitches with DRY cloth are they well at this hospital?! I'm so upset and hurt how I was treated here. Honestly.
Do not bother making this place your PCP. I waited over a week for an appointment they didn't take serious at all. Mark Sethna does not need to be a doctor at all. He seemed so lazy and nonchalant. I had to ask him to pass me to another doctor but at the end of the day there are the same. Terrible. The lady who came in after told me she can't help me with anything but take out my stitches. After I waited over an hour why didn't they tell me she could only help me with one thing.
This lady really ripped my tape off very carelessly and rubbed my nose with a DRY cloth how can you be so careless to rub on sharp stitches with DRY cloth are they well at this hospital?! I'm so upset and hurt how I was treated here. Honestly.
Elizabeth Norman
Jan 20, 2022
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The receptionist or lack there of straight up pickup up the phone and hung up immediately. I tried calling again and they never ended up answering.
Xin Wang
Dec 25, 2021
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As a patient with TFH since 2017, I end up with disappointment and finally decide to visit somewhere else. They offered fair service when I first visited in 2017. It was convenient to travel. They offered quick service of good quality. Appointments were available within 2 weeks. Things all changed after they started expanding their business - pharmacy, new location, etc. Now I have to wait for over 1 month for non-emergency appointments.
I'd say, "Fine, it's due to COVID." The staff never efficiently answer the phone unless it's a call for an appointment! I called a couple of times due to a billing issue and was not able to connect with someone in billing department. PLEASE MANAGE YOUR QUALITY OF SERVICE FIRST!
I'd say, "Fine, it's due to COVID." The staff never efficiently answer the phone unless it's a call for an appointment! I called a couple of times due to a billing issue and was not able to connect with someone in billing department. PLEASE MANAGE YOUR QUALITY OF SERVICE FIRST!
Lari Olson
Nov 24, 2021
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Absolutely the worst healthcare experience ever. The reception often doesn't answer the phone at all or they put you on hold and never return. Messages are never returned, even for urgent medical matters. A patient should be able to reach their primary care provider and get a call back at least within 2 days. No one ever calls back. Sethna is dismissive of my complaints and is very condescending and will not give blood pressure medication refills without an office visit so they can charge for that.
It's turned into a medicaid mill. I've been in severe pain in my knee for a month and had to insist on a referral to an orthopedist b/c Sethna, who is not an orthopedist, felt there was nothing wrong with my knee. In summation, do yourself a big favor and choose a different PCP. I am!
It's turned into a medicaid mill. I've been in severe pain in my knee for a month and had to insist on a referral to an orthopedist b/c Sethna, who is not an orthopedist, felt there was nothing wrong with my knee. In summation, do yourself a big favor and choose a different PCP. I am!
Chiclett
Nov 24, 2021
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My daughter just saw Dr. Cristobal. Love her! Very caring, informative, and kind. This place is great! The new building is colorful, and it has a lot of things to do to engage you while you are waiting.
