Business Details
Emergency
services
Comprehensive Pediatric Care in Westford, MA
We are a private, independent pediatric practice dedicated to supporting children in their journey to becoming healthy, confident adults. Our mission is grounded in the belief that caring for children is a profound responsibility, which we approach with intellectual rigor, efficiency, and compassion. We live by our I CARE valuesIntegrity, Compassion, Appreciation, Respect, and Excellenceto ensure every interaction reflects our commitment to quality care. With three convenient locations in Westford, Groton, and Fitchburg, MA, we offer comprehensive services including well visits, immunizations, developmental screenings, and urgent care.Our team of award-winning physicians, nurse practitioners, and specialists provides personalized attention, emphasizing preventive care and evidence-based practices. We prioritize accessibility through same-day appointments, extended weekday hours, and weekend availability for urgent visits. Our 24/7 triage support ensures parents always have access to medical guidance. By fostering trust and open communication, we aim to be the cornerstone of pediatric healthcare for families in our communities.
Services
Well Visits
Immunizations
Sick Visits
Developmental Screenings
Lactation Consultants
Gynecological Care
ADHD Testing
Athletic Injuries
Ear Piercing
Sleep Consultation
Highlights and features
- We offer 3 convenient locations across Westford, Groton, and Fitchburg, MA.
- Our team includes award-winning physicians with expertise in pediatric specialties.
- We provide 24/7 triage nurse support for urgent medical concerns.
- Same-day appointments available for sick visits and urgent care needs.
- Weekend hours prioritized for newborn appointments and urgent cases.
What people say
Friendly, professional and knowledgeable
Able to be seen quickly
Recommend them 100%
First rate all the time
Never feel rushed
Services
Well Visits
Our well visits focus on preventive care for infants, children, and teens. We conduct age-specific screenings, developmental assessments, and vaccinations to ensure healthy growth. Parents receive personalized guidance on nutrition, behavior, and safety.
Immunizations
We follow CDC-recommended immunization schedules to protect children from preventable diseases. Our team provides education on vaccine safety and offers catch-up schedules for missed doses. All vaccines administered by licensed professionals.
Sick Visits
Same-day appointments address acute illnesses like ear infections, strep throat, and respiratory issues. We treat minor injuries, skin conditions, and chronic illness flare-ups with evidence-based protocols and rapid diagnostic testing.
Lactation Consultants
Certified lactation specialists offer personalized guidance for nursing challenges. Services include pain management, positioning assistance, and milk supply optimization. Appointments available across all office locations.
ADHD Testing
We conduct comprehensive ADHD assessments using standardized tools and parent/teacher input. Our approach includes differential diagnosis to rule out similar conditions and tailored treatment plans combining behavioral and medical interventions.
People
Dr. Voute
Pediatrician
Dr. Voute provides compassionate care with a focus on patient education. She prioritizes open dialogue with parents about vaccine safety and developmental milestones.
Dr. Goharfar
Pediatrician
Dr. Goharfar combines clinical expertise with family-centered care. Known for thorough explanations and attentive bedside manner during routine and urgent visits.
Dr. Hiltunen
Pediatrician
Dr. Hiltunen specializes in adolescent health and chronic condition management. Recognized for clear communication and responsive follow-up care.
Susan Kelleher
Certified Sleep Consultant
Susan leads our Kids Counting Sheep program, addressing sleep challenges from infancy through adolescence using evidence-based behavioral strategies.
Questions
What ages do you treat?
We care for patients from newborns through young adults up to age 21.
Do you offer same-day sick appointments?
Yes, we prioritize urgent visits with same-day availability at all locations.
Are weekend hours available?
Yes, we offer weekend hours for urgent visits and newborn appointments only.
Do you accept my insurance?
We participate in most major insurance plans. Contact our office for specific verification.
Is mental health screening included?
Yes, we provide annual mental health wellness exams as required by Massachusetts law.
Reviews (4)
Rachel Thunberg
May 16, 2022
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Sent a detailed email to their "feedback" email address. Over a month and no response. Had to send a follow up email to see if I would be hearing back from someone. They couldn't be more disinterested. If you want an office that you have to go through a gazillion automated systems only to get a voicemail and play phone tag. Then have everyone have poor communication. Be meet with a rude tone. Not have your child's health issue addressed and rack up co-pays. Oh and leave valid feedback for it to fall on deaf ears. This is the office for you.
Amanda B.
May 11, 2022
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Very poor COVID-19 response. I called early in the morning to schedule my sick kids for testing and was told I needed to fill out an online form in order to request testing. I did so and received a confirmation. Hours later, nobody reached out so I gave the office another call. I was told to rest assured that they would be scheduled for testing via text message. Several hours went by again and I called back and was told that because both kids are under the age of 5, the online system wouldn't schedule them and I should have received an error message.
The woman I spoke with didn't believe that I got a confirmation, so I'm posting it here because I took screenshots. By the time the issue was figured out, no appointments were available. Very disappointing, PediWest. We are over 2 years into the pandemic and still your system is failing sick children.
The woman I spoke with didn't believe that I got a confirmation, so I'm posting it here because I took screenshots. By the time the issue was figured out, no appointments were available. Very disappointing, PediWest. We are over 2 years into the pandemic and still your system is failing sick children.
Melissa A.
May 09, 2022
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We have been taking our children to Pediatrics West for 18 years now. The customer service has become rude. The staff is quick with you on the phone after navigating the long automated system just to speak to a live person. There is no time slot availability for sick appointments. Of all three facilities open I could not get an appointment until 6 pm in a location an hour away from me. Needless to say Urgent Care was my best option.
Anastasiya Manuilov
Apr 04, 2022
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We've been going to the Pedi West office at Westford location for years. They have really wonderful team of pedestrians, but lousy nurses that have no 'say' or simply don't care about their current patients. My younger daughter was recently tested positive for a strep. However it took 2 days for the lab results, as typical swab didn't pick this up during a rapid test. All of us in the household are going through the exact same symptoms. Yet, we are told to make another appointment for my other family member in order to get another strep test done before antibiotics can be prescribed.
If this is a matter of charging my insurance, so be it, but why do we need to spend another few days waiting for test results while other places can quickly issue a prescription over the phone? Strep is contagious and can bring complications if not treated right away. Sounds like this office staff simply cares about making money rather than treating their patients.
If this is a matter of charging my insurance, so be it, but why do we need to spend another few days waiting for test results while other places can quickly issue a prescription over the phone? Strep is contagious and can bring complications if not treated right away. Sounds like this office staff simply cares about making money rather than treating their patients.
