Emergency Resources Group

Our emergency medicine specialists provide immediate, life-saving interventions for acute injuries and illnesses. Available 24/7 across 12 Florida and Georgia facilities, our board-certified physicians utilize advanced diagnostic tools and treatment protocols to address trauma, cardiac events, and critical conditions. We maintain partnerships with major hospital systems to ensure seamless patient transitions and comprehensive follow-up care.

Specialized emergency care for infants, children, and adolescents is available at seven dedicated pediatric ER locations. Our pediatric emergency physicians have advanced training in managing childhood-specific medical emergencies, from severe allergies to complex trauma. We employ child-friendly treatment approaches while maintaining family-centered communication throughout the care process.

Six specialized wound care centers offer hyperbaric oxygen therapy and advanced wound management techniques. Our multidisciplinary teams treat chronic wounds, diabetic ulcers, and post-surgical complications using evidence-based protocols. The program emphasizes personalized treatment plans combining cutting-edge technology with compassionate patient education for optimal healing outcomes.

24/7 telemedicine services connect patients with emergency physicians across three states. This remote care platform supports rural hospitals, urgent care centers, and home healthcare providers through real-time video consultations and digital diagnostics. Our telemedicine team maintains board certification in emergency medicine while delivering timely medical assessments and treatment recommendations.

ERG physicians actively participate in medical education through residency programs and continuing medical education initiatives. Our teaching faculty includes residency-trained emergency medicine specialists who provide hands-on clinical training and academic mentorship. We maintain affiliations with major medical schools to ensure our educational programs reflect current best practices and emerging healthcare technologies.

Dr. Rill leads ERG with 20+ years of emergency medicine experience, previously directing Baptist Medical Center South's ER. A University of Florida graduate, he combines clinical expertise with strategic leadership while maintaining active patient care.

Dr. McCann oversees daily operations with a focus on clinical quality and provider satisfaction. A Jacksonville resident since residency training, he balances administrative duties with ongoing emergency department shifts.

Dr. Agrawal specializes in hyperbaric medicine, directing wound care programs while maintaining clinical practice. Her approach emphasizes patient education and multidisciplinary treatment strategies for complex wound healing cases.

Dr. Smowton combines emergency medicine leadership with aerospace medicine expertise. As Baptist Beaches' medical director, he maintains active clinical practice while guiding organizational strategy and quality improvement initiatives.

Dr. Caro directs physician recruitment and professional development programs. A former residency chief resident, she focuses on expanding ERG's clinical team while maintaining active emergency medicine practice.

We offer comprehensive emergency medicine, pediatric ER care, and hyperbaric wound treatment across 24 Florida and Georgia facilities, staffed by 545+ board-certified providers.

Yes, our 24/7 telemedicine service provides emergency physician consultations for three states, supporting rural hospitals and urgent care centers through secure video platforms.

Billing inquiries after January 1, 2024, should be directed to our patient portal or Zotec Partners at 877-882-5960, with account details included in all communications.

We hire emergency physicians, pediatric specialists, family medicine doctors, and advanced practice clinicians across Florida and Georgia, offering flexible scheduling and professional development opportunities.

Our services cover Northeast Florida (including Jacksonville, St. Augustine, and Lakeland) and Southeast Georgia (Brunswick, St. Marys, and Camden) through 24 clinical locations.

Our quality initiatives include physician-led leadership, continuous staff training, patient satisfaction monitoring, and adherence to evidence-based clinical protocols across all practice locations.

My son has DUAL insurance through blue cross blue shield as well as through ChampVA as I am a 100% service connected veteran. My insurance told me that they didn't provide information to settle the debt. they even reached out to them. Considering that these people just sent my bill to collections. which now im fighting to remove off of my report. This is ludicrous and very UNPROFESSIONAL. That they have lack of responsibility and duty to their consumers.

I called Emergency Resources Group to understand WHY this happened and there was no answer, or explanation. they told me to get with the creditor to try to tell them to resend to the insurance agency. are you all wack jobs? Considering that you are a fault for the whole situation I wish I could grant this 0 starts due to pure UNPROFESSIONALISM displayed. This place is not for the public, do not go here. Please stay away, you were warned. More than once, if their lack of rating doesn't give it away please let this comment be your notice.

Initially paid my bill of over a thousand dollars for my ER visit after insurance (which was expected). I randomly get a bill in the mail from this company saying I owe them $130. Which isn't a large bill compared to other horror stories on here but when i go to pay it the website is super sketch. Its a website with nothing but a spot to put in an "invoice" number". Once you put in the invoice number it brings you to another screen (with no verification of who you are or that the invoice number you entered is correct) with nothing but a spot to put in your credit card information and the amount. Any other time I have paid a medical bill with any other company, when you enter the invoice number it pulls up your info and the amount for you. To say this website is sketch is an under statement.

I've been harassed by Americollect regarding an account placed with them from Emergency Resource Group March 7, 2018. I advised through credit bureau dispute that I was a Marine Corps Disabled Veteran & all my medical coverage is service connected % VA. I became homeless in 2018 & Baker Acted for suicidal thoughts in March of 2019. I have tried to explain this isn't a valid debt & they refuse to provide documentation.

Emergency Resource Group never contacted me regarding this bill. I don't have any memory of the visit. I'm tired of the things placed on your credit file instantly but impossible to get assistance when it's wrong. I've overcome much by the grace of God alone & just want to live the rest of my time in peace.

Ridiculous billing practices for Baptist south. Confusing bills, you don't even understand what is legitimate. Then your credit gets dinged. Whose protecting the consumer?

Randomly get a call from a collections agency citing this place. They said I owed them money from a hospital visit 6 months ago, although I paid the hospital bill itself. This company will send a private doctor to the ER on demand, and send multiple extra bills without attempting to go through insurance. Then send you to collections without you even knowing it. This is a scam and should not even be remotely legal. They are preying on people who need medical attention at the sake of their credit and exploiting them.

I, like others, received a notice in the mail from a debt collector stating I had been turned over to collections for a $75 bill. I never received a bill in the mail. I let them know this and asked why I wouldn't at least receive a phone call. The lady was snarky and rude and responded by saying they don't have time to call everyone. I guarantee it takes a whole lot more time (and money) to turn someone into collections.

Please don't visit any of the baptist affiliated hospitals in Northeast Florida, since the billing company in charged is Emergency resources Group. My son was hospitalized for his asthma attack, the provider paid his medical bills for the hospital which was over 11,000. ERG billed for 2,490.00 for the emergency room visits and stated they received the bill as "self pay". I only found out about this bill from 3 years ago by checking my credit report, the provider never received a bill and today Tina (not sure if that is her real name)who works for Emergency resource group stated the mailing on some of the bills was returned by ups. she refused to give me name the manager or another person who is over herself as a rep and a senior rep who could've resolved this matter prior to me leaving a review.

This company has Poor customer service skills at it's finest. Please be cautious and don't support this business. This company obviously don't care about their consumers, the consumers who keep them employed and making money. Go visit Mayo Clinic or UF health ER's who are top tier in NorthEast Florida.