Business Details
Your Trusted Partner for Home Healthcare Solutions
At Preferred Homecare, we are dedicated to delivering high-quality home healthcare services tailored to meet the unique needs of each patient. Our team of highly trained professionals specializes in respiratory care, ventilator therapy, and a wide range of in-home treatments, ensuring patients receive expert support from hospital to home. With a focus on education, personalized care plans, and cutting-edge medical equipment, we empower patients to manage their conditions confidently. Our commitment to clinical excellence is reflected in our comprehensive services, including oxygen therapy, sleep apnea solutions, and wound care. We prioritize patient satisfaction through timely customer service, reliable equipment delivery, and ongoing support.As part of the Lincare family of businesses, we combine industry-leading expertise with compassionate care to improve health outcomes. Our affiliated partners extend our capabilities, offering additional therapies and products while maintaining strict quality standards. From pediatric care to durable medical equipment, we strive to enhance patients' quality of life through accessible, home-based healthcare solutions. Our innovative tools like the patient portal and Pay by Text streamline billing and communication, ensuring convenience for our clients.
Services
Oxygen Therapy
Ventilator Therapy
Sleep Apnea Therapy
Nebulizer Therapy
HFCWO Therapy
Enteral Therapy
Home INR Testing
Pediatrics
Wound Care
Pharmacy
Highlights and features
- We offer personalized home healthcare plans tailored to individual patient needs.
- Our team includes certified specialists in respiratory and ventilator therapies.
- We provide 24/7 support for urgent patient care and equipment assistance.
- Our services integrate cutting-edge medical technology and reliable equipment.
- We partner with affiliated experts to expand access to specialized therapies.
Services
Oxygen Therapy
We provide customized oxygen therapy solutions, including concentrators, cylinders, and portable devices, to meet individual patient prescriptions. Our clinical team ensures proper equipment setup and ongoing support for optimal respiratory health. Patients receive education on device usage to promote independence and improved quality of life.
Ventilator Therapy
Our specialized ventilator program offers home care training and equipment for patients requiring respiratory support. Clinicians collaborate with healthcare providers to ensure safe transitions from hospital to home, with 24/7 technical and clinical assistance available to address patient needs promptly.
Sleep Apnea Therapy
We deliver comprehensive sleep therapy solutions, including CPAP machines and accessories, supported by experienced clinicians. Patients receive personalized setup guidance, ongoing compliance monitoring, and equipment maintenance to ensure effective treatment for restful sleep and improved daytime function.
HFCWO Therapy
High-Frequency Chest Wall Oscillation therapy helps patients with chronic respiratory conditions clear lung secretions at home. We supply HFCWO devices and provide training to ensure proper use, aiming to reduce hospitalizations and enhance respiratory health through consistent, effective airway management.
Wound Care
Our Negative Pressure Wound Therapy uses advanced vacuum-assisted systems to accelerate healing for complex wounds. Clinicians guide patients through home treatment protocols, focusing on infection prevention and optimal recovery while minimizing healthcare costs through efficient outpatient care.
Questions
What home healthcare services does Preferred Homecare offer?
We provide oxygen therapy, ventilator care, sleep apnea treatment, wound care, and durable medical equipment. Our services also include enteral nutrition and respiratory therapies tailored to individual needs.
How can I pay my bill?
Patients can use our Pay by Text option through the secure Patient Portal, enabling convenient mobile payments for medical services and equipment rentals.
Do you offer 24/7 support for equipment issues?
While our standard hours are 8:30 AM - 5:00 PM, we provide emergency assistance for critical equipment malfunctions outside business hours through our on-call team.
Can I access my medical records online?
Yes, our Patient Portal allows users to manage health insurance, request medication refills, view treatment plans, and securely communicate with our care team 24/7.
Are your services covered by insurance?
Most services are insurance-covered. Contact our billing specialists to verify coverage details for your specific therapy or equipment needs with your provider.
How do I find a Preferred Homecare location near me?
Use our online 'Find a PHC Near Me' tool to locate centers across the U.S., with options to filter by service type and view operating hours.
Reviews (7)
Nancy R.
Jun 20, 2022
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I would give them zero stars if I could! They closed their office with the advent of COVID. They say (still today) to call this number for assistance. I have had a question for 6 months, now, so called the assistance number. It went to an automated menu with several options, none of which allow you to talk to a human. I went to the office, a sign says they are still closed due to COVID and only seeing people by appointment so call this number to make an appointment.
So I called this number. It gave me the same automated menu that I got before and none of the options are to make an appointment. I NEED a response, the answer can affect my medical care, but I can't get ahold of them! Worst DME ever! If you have ANY choice, pick someone else!
So I called this number. It gave me the same automated menu that I got before and none of the options are to make an appointment. I NEED a response, the answer can affect my medical care, but I can't get ahold of them! Worst DME ever! If you have ANY choice, pick someone else!
Denny K.
Jun 08, 2022
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I have been using Preffered for a year and I can't get the right parts all the time. I get a automated call for supplies and can't get a person when I need help I am done with them. I tried.
Chandra J.
Jun 06, 2022
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We are switching home health companies due to insurance change and need to use Preferred. I've contacted them several times in the last 3 weeks and cannot get ahold of anyone to get services set up and now my daughter is running out of formula. I'm irate, upset, annoyed. I sincerely hope I don't have to deal with such BS the entire time my daughter needs it
Michael H.
May 12, 2022
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I switched to Preferred Homecare for CPAP supplies about 8 months ago due to a change in my insurance. Twice in that time they have sent me incorrect supplies. When I've called to try to get the orders corrected, I can never reach a live person. I always wait on hold with a message saying they're experiencing a high call volume. I've waited as long as an hour on hold with nobody coming on the line.
When I select the option to leave a message with their answering service, my message is taken and I'm told I'll receive a callback within 24-hours. I never receive a callback. This company does not care about providing good customer service. They're all about high volume and they care nothing about customer satisfaction. I'm now looking for a new CPAP supply provider.
When I select the option to leave a message with their answering service, my message is taken and I'm told I'll receive a callback within 24-hours. I never receive a callback. This company does not care about providing good customer service. They're all about high volume and they care nothing about customer satisfaction. I'm now looking for a new CPAP supply provider.
Elizabeth Diaz
Apr 14, 2022
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The local location is just fine, but the call center is trash. The employees are awful, rude, condescending, and downright disrespectful. Be ready to wait an hour on hold to order supplies, then get hung up on, wait another hour, and then be spoken to completely inappropriately. Then after 2 hours of holding, be told that you're 2 weeks shy of being able to reorder even if you're paying out of pocket.
Then they suggest to purchase online out of pocket, then what am I calling you for? Over it, time before last, I had to call 6 different times to place one order due to rude incompetent employees, 6 months total waiting. So I can wait 6 months but not order 2 weeks early? TERRIBLE TERRIBLE PLACE!
Then they suggest to purchase online out of pocket, then what am I calling you for? Over it, time before last, I had to call 6 different times to place one order due to rude incompetent employees, 6 months total waiting. So I can wait 6 months but not order 2 weeks early? TERRIBLE TERRIBLE PLACE!
Dory M.
Apr 09, 2022
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Avoid if at all possible. Extremely poor customer service. Practically the worst company I have ever dealt with. Absolutely loath them. Dr. ordered O2 at home upon release from the hospital. It took them 7 days to deliver it, even though they demanded payment prior to delivery. I have never had good service from them and I have been a customer for over 1 year. Today I waited on hold for 45 minutes while my insurance company ordered canula's from them. The Health Care Insurance Associate said she was going to file a formal grievance on my behalf. She also stated she has received numerous complaints about them.
Lyssa Horner
Apr 07, 2022
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Seriously the worst. Our baby has been on oxygen for 8 months and every thing we do is a hassle. From overnight trials and the results never making it to the doctor to people bringing us adult nasal cannula for an infant. Wait on hold forever. Sometimes get hung up on. I get health care is a mess right now but come on. The only great thing we have experienced there is a very caring and nice lady who unfortunately works in the Denver location but she always goes above and beyond for us.
