Business Details
Trusted Workers' Compensation Care Coordination Services
At One Call, we have dedicated ourselves to transforming the landscape of workers' compensation care coordination for over three decades. Our mission centers on delivering comprehensive, data-driven solutions that address the physical, mental, and emotional needs of injured workers while alleviating administrative burdens for our clients. By leveraging advanced technology and a vast network of high-quality providers, we ensure timely access to critical services such as physical therapy, diagnostics, durable medical equipment, home health care, transportation, and dental services. Our team of seasoned professionals collaborates closely with insurance companies, third-party administrators, and self-insured employers to create personalized recovery plans that prioritize both cost-efficiency and long-term outcomes. With a track record of coordinating care for over one million workers annually, we combine deep industry expertise with a commitment to innovation, transparency, and ethical practices.Our leadership team brings decades of healthcare and operational experience, ensuring that every decision aligns with our core values of empathy, accountability, and excellence. As a trusted partner in the workers' compensation industry, we continuously refine our processes to meet evolving client needs while maintaining the highest standards of service delivery. Our success is measured not only by the volume of cases we manage but by the tangible improvements in the quality of life for injured workers and the satisfaction of our partners. This unwavering focus on holistic care coordination has solidified our reputation as a leader in the field, enabling us to drive meaningful, sustainable results for all stakeholders involved.
Services
Physical Therapy
Diagnostics
Durable Medical Equipment
Home Health Care
Transportation Services
Dental Care
Care Coordination
Physician Services
Injured Worker Resources
Complex Care Management
Highlights and features
- We have over 30 years of experience in workers' compensation care coordination.
- We coordinate 2.5 million healthcare transactions annually across a national network.
- Our data-driven approach combines analytics with holistic care planning.
- We partner with clients to deliver customized solutions for injured workers.
- Our leadership team brings decades of healthcare and operational expertise.
Services
Physical Therapy
Our physical therapy services focus on restoring mobility and function for injured workers through evidence-based treatment plans. Certified therapists utilize advanced techniques to accelerate recovery while minimizing pain. We ensure timely access to clinics and home-based care options across our network.
Diagnostics
We coordinate diagnostic imaging and laboratory services to support accurate injury assessments. Our network includes state-of-the-art facilities offering X-rays, MRIs, and specialized testing to inform treatment decisions and monitor recovery progress for workers' compensation cases.
Durable Medical Equipment
Our DME program provides essential equipment like wheelchairs, braces, and mobility aids to support recovery. We ensure prompt delivery of high-quality, cost-effective solutions while managing compliance and documentation requirements for payers.
Home Health Care
We arrange skilled nursing, wound care, and personal care services for injured workers requiring in-home medical support. Our network ensures continuity of care while reducing hospital readmission risks through personalized home health plans.
Transportation Services
Our transportation coordination ensures reliable access to medical appointments through wheelchair vans, ambulatory services, and specialized vehicle options. We manage logistics to maintain treatment schedules while addressing accessibility challenges for injured workers.
People
Nick Mendez
Chief Executive Officer
Nick leads strategic growth initiatives with 30+ years of healthcare leadership experience, including roles in medical products, chronic disease management, and supply chain optimization. He holds a BS in business from the University of Colorado.
Terri Lewis
Chief People Officer
Terri oversees HR for 2,000+ employees, specializing in culture development and talent acquisition. With 25+ years of HR leadership, she previously built award-winning teams at Pontoon Solutions. She holds advanced degrees in human resources.
Steven Davis
Chief Legal Officer
Steven manages legal affairs with prior roles at STOPS Enterprises, Jacuzzi Brands, and MasTec Inc. He holds a Juris Doctorate from Case Western Reserve University and an MBA from Florida A&M University.
Steve Schultz
Chief Growth Officer
Steve leads business development with 20+ years in healthcare sales leadership roles at UnitedHealth Group. He focuses on client satisfaction and growth strategies, leveraging extensive payer-provider relationship expertise.
Michele Haas
Chief Financial Officer
Michele directs financial strategy with 35 years of healthcare finance leadership. She previously served as CFO for Solaris Health and Sage Dental, driving revenue growth from $200M to $1B over three years as a certified public accountant.
Questions
What services does One Call provide for injured workers?
We coordinate physical therapy, diagnostics, durable medical equipment, home health care, transportation, and dental services tailored to injured workers' needs across the recovery continuum.
How does One Call support insurance companies and employers?
We reduce administrative burdens by creating personalized recovery plans, leveraging technology to connect workers with providers, and delivering cost-efficient, high-quality care solutions.
What makes One Call's approach unique?
We combine data analytics with a holistic view of workers' physical, mental, and emotional health to create personalized recovery plans that improve long-term outcomes.
How many workers does One Call serve annually?
We coordinate care for over one million injured workers annually through our national network of providers and comprehensive service offerings.
Can I access resources for injured workers directly?
Yes, our Injured Worker Resources portal provides tools and information to help navigate recovery, including care coordination guidance and provider access.
Reviews (5)
Darrien Kohl
Apr 21, 2022
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As a provider, this company is absolutely terrible to work with, so much that we have decided to no longer accept patients with this insurance. They are rude, unorganized, have zero customer service skills, and harrass uson a weekly basis to pay us a minimal amount.
Ashleigh Haney
Jan 23, 2022
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Dealing with them with Worker's comp is absolutely horrendous. I have been "released" from care since 09/2021. I am just NOW, 1/22/22, recieving a bill from my physical therapist from 05/17/21! I was STILL fully insured under WC at that time as I was ONLY under 3 months post op at that point! This is ridiculous! RUN FAR AWAY FROM THIS COMPANY!
Linda Smith
Jan 09, 2022
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This company is very unorganized. I would give One Call zero stars, one star is to high. Very poor communication internally, no one knows what is going on over there. Employees at one call lie to save there own behinds from not doing there job.
Lilly Interpreting
Nov 23, 2021
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Really bad communication and always removing appointments for preferred vendors less than 24 hours of the appointment and never pay the late cancellation.
Michael Soler
Nov 19, 2021
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Everything is a fight with one call, even when they are wrong and you send proof. It is truly a terrible company.
