Business Details
44 Years
experience
Your Trusted Healthcare Partner in Tallahassee
Since 1982, Capital Health Plan has been a trusted healthcare provider and insurer dedicated to delivering quality service and member satisfaction. With over four decades of experience, we offer a top-tier healthcare network of physicians, hospitals, and facilities nationwide. As a not-for-profit HMO, our mission is to improve community health by providing high-quality, comprehensive health plans with low administrative costs through primary care-focused, patient-centered healthcare. Our unique delivery system relies on employed medical staff and physicians at three exclusive CHP Health Centers, featuring electronic medical records and offering preventive, primary, and specialty care, including urgent care, diagnostics, and senior services.This organized model enhances value, driving better clinical outcomes, member satisfaction, and affordability. Nationally recognized as one of the highest-rated plans in Florida and the nation according to NCQAs Health Insurance Plan Ratings, we continue to innovate with services like telehealth, digital mammography, and patient-centered medical home recognition since 2020. Our history of community focus and expansion into new service areas reflects our commitment to accessible, affordable healthcare for over 135,000 members.
Services
Urgent Care
Telehealth Services
Colon Screening
Eye Care
Infusion Therapy
Wound Care
Diagnostic Imaging
Primary Care
Senior Services
Preventive Care
Details
- Year established: 1982
Highlights and features
- We offer 40+ years of experience in patient-centered healthcare delivery
- Our NCQA-recognized Patient Centered Medical Home model improves clinical outcomes
- We maintain a network of 450+ physicians and specialists across North Florida
- Our 24/7 telehealth services provide convenient access to medical consultations
- We operate three state-of-the-art health centers with exclusive CHP physicians
Associations and certifications
- National Committee for Quality Assurance (NCQA)
Services
Urgent Care
Our Urgent Care centers provide immediate treatment for non-life-threatening conditions with extended hours seven days a week. Staffed by experienced providers with over 50 years of combined urgent care expertise, we offer on-site laboratory services and imaging capabilities. Patients can schedule same-day appointments or visit our Metropolitan Health Center location for prompt medical attention.
Telehealth Services
CHP's Telehealth platform enables secure video consultations with physicians 24/7 through computers or smartphones. This convenient service offers diagnosis and treatment for common conditions with a $15 visit fee (varies by plan). No downloads required, our Amwell Telehealth solution provides immediate access to medical professionals from the comfort of home.
Colon Screening
We offer comprehensive colorectal cancer screening programs including at-home FIT kits and in-office colonoscopies without IV sedation. Our preventive services follow American Cancer Society guidelines starting at age 45, with options for high-risk patients and family history consultations. Screenings are available at our Centerville Health Center location.
Eye Care
CHP's Eye Care department provides comprehensive ophthalmic services including exams, disease treatment, and optical solutions. Board-certified optometrists offer dilation exams, contact lens fittings, and minor surgical procedures at two convenient locations. Our full-service optical lab ensures quick turnaround for prescription eyewear.
Infusion Therapy
Our Infusion Centers administer complex medications and hydration therapies through intravenous routes for various medical conditions. Specializing in connective tissue disorders, osteoporosis, and nutritional deficiencies, we provide comfortable treatment environments with expert nursing staff. Services available at Governors Square Health Center during regular business hours.
Questions
What health insurance plans do you offer?
We provide Employer-Sponsored Plans, Medicare Advantage Plans, and Individual/Family plans through the Healthcare Exchange, all designed to meet diverse healthcare needs in North Florida.
How can I find a CHP provider?
Use our online provider directory to search 450+ primary care physicians and specialists by location, specialty, or name, with filtering options for new patient availability and Medicare acceptance.
Do you have urgent care locations?
Yes, we operate an Urgent Care center at our Metropolitan Health Center with extended hours seven days a week, plus access to partner urgent care facilities across our service area.
What preventive services are covered?
Our preventive services include cancer screenings, immunizations, health risk assessments, chronic condition management, and wellness exams following CDC and USPSTF guidelines.
How do telehealth visits work?
Schedule secure video visits 24/7 through Amwell Telehealth platform with board-certified physicians for common conditions, mental health consultations, and follow-up care at $15 per visit (varies by plan).
What are your service area boundaries?
We serve nine counties including Leon, Gadsden, Wakulla, Jefferson, Madison, Taylor, Franklin, Calhoun, and Liberty counties in the Tallahassee metropolitan region.
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Reviews (6)
Toby Chapman
Jan 02, 2022
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Capital Health Plan Medicare Advantage. FDOH states we will be able to order at home test for Sars Corona Virus-19 beginning today, January 15th with no co-pay or out of pocket cost. I woke up this morning with 6 of the known symptoms of the Omicron Varient. I am a high risk patient. When I searched the CHP website, all I could find is 1. Lab Corps is CHP only provider for Lab Testing, and there is a cost of 169.00 plus it has to be taken to a fed ex location.
My primary care physcician is incredible! Their office is not open on weekends. Urgent care instructed me to get an at home test if my symptoms are mild. I have had both vaccines and the booster. I have self isolated for 10 consecutive months, leaving my home only for Doctor visits. I wear N95 masks. I have done my part as advised by the CDC and my amazing PCP. I pray that CHP can make the resources promised accessible, especially accurate information. I have chosen not to go to the Emergency room so as not to expose scores of patients and medical personnel to the virus.
My primary care physcician is incredible! Their office is not open on weekends. Urgent care instructed me to get an at home test if my symptoms are mild. I have had both vaccines and the booster. I have self isolated for 10 consecutive months, leaving my home only for Doctor visits. I wear N95 masks. I have done my part as advised by the CDC and my amazing PCP. I pray that CHP can make the resources promised accessible, especially accurate information. I have chosen not to go to the Emergency room so as not to expose scores of patients and medical personnel to the virus.
L. H.
Oct 18, 2021
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CHP (If your fortunate enough to have health insurance) runs a tight, professional, yet personal ship when it comes to their Covid vaccine and Flu shot clinics.
Brittany Robisob
Sep 20, 2021
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As an exclusively pumping mother I find it very disappointing that CHP will only cover the Ameda breast pump. Other insurances allow the member to PICK their own pump and then fully (or partially) reimburse the member for the cost. As a woman who has to depend on a machine in order to feed her baby I'm just extremely dissatisfied with CHP's customer service- do better; there are wayyyyy better Breast pump options other than the Ameda and since breastmilk is such a valuable asset with so many health benefits you'd think a health insurance company would do everything in its power to encourage mothers to breastfeed. By forcing me to only use this pump my breastfeeding journey will likely end much earlier than it should. Very dissatisfied and wish I had gone with another insurance provider for this reason.
Ana Villar
Jun 04, 2021
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A huge Thank You to the very professional staff at CHP for the quick, safe, kind and efficient service in providing my first dose of the Covid vaccine. As a CHP member in an eligible category, it took one 5 minute phone call resulting in an appointment 2 days later. Nicely done!
Brice Batts
Jan 29, 2021
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I previously tried to leave a one star review for this place but I guess the algorithm in the system just kicked it out because it never showed up. I'm going to try again and leave a two star review because I can't leave a zero in the ones don't show up. I went there in pain to be treated for sciatica in my leg that was excruciatingly painful and there were zero other patients waiting in the reception area.
The doctor and the assistant were both rude and rushed me through the process as if I had no problem at all and they had no intentions of treating me. As far as needing something for pain is concerned they remarked snidely you can take Tylenol.
The doctor and the assistant were both rude and rushed me through the process as if I had no problem at all and they had no intentions of treating me. As far as needing something for pain is concerned they remarked snidely you can take Tylenol.
R. M.
Feb 27, 2020
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We had a positive experience with CHP urgent care. Check-in staff, nurses, and doctor were all superb and I want to thank them for such a good experience considering the circumstances. Dr. Gunter was such a patient and caring doctor, it surprised me how attentive he was. That in itself prompted me to write a review. Thank you, Dr. Gunter!
