Oak Orchard Health

Business Details

50+ Years

experience

Your Trusted Medical Center in Brockport, NY

Founded in 1973, Oak Orchard Health has grown into an integrated health system serving 34,000 patients across eleven locations. As a certified Patient-Centered Medical Home (PCMH) and Federally Qualified Health Center (FQHC), we prioritize culturally aware care tailored to the unique needs of agricultural workers, racial and ethnic minorities, LGBTQI+ individuals, and those with limited English proficiency. Our services span primary care, dental care, behavioral health, and specialized programs like WIC and diabetic education, supported by a team of dedicated clinicians and patient engagement professionals. We hold the Gold Seal of Approval from The Joint Commission and are accredited by the National Committee for Quality Assurance (NCQA), reflecting our commitment to evidence-based, high-quality care. Our sliding fee program, transportation assistance, and translation services ensure equitable access to healthcare regardless of insurance status or financial means.

With extended hours and 24/7 access to care teams, we strive to make healthcare accessible and convenient for all. Our mission is to cultivate patient-centered health and wellness through innovative, inclusive care that respects individual values and preferences. We continuously measure patient satisfaction and clinical outcomes to maintain our reputation as a trusted community healthcare leader. From preventive screenings to chronic disease management, our interdisciplinary teams deliver comprehensive care designed to meet the diverse needs of our region. Our executive leadership, including CEO Karen Kinter and Chief Medical Officer Danielle Renodin-Mead, brings decades of experience in healthcare administration and clinical excellence.

Services

Primary Care Pediatric Care Vision Care Dental Care Behavioral Health Patient Engagement Agricultural Workers WIC Program Diabetic Education Mobile Medical Units

Details

Year established: 1973

Highlights and features

We have over 50 years of experience serving the community as a Federally Qualified Health Center.
Our interdisciplinary teams provide comprehensive care across medical, dental, and behavioral health services.
We hold accreditations from The Joint Commission and NCQA for quality and safety excellence.
Our sliding fee program ensures affordable care for patients regardless of financial circumstances.
We offer transportation assistance and translation services to support equitable healthcare access.

Associations and certifications

The Joint Commission
National Committee for Quality Assurance (NCQA)

What people say

Compassionate care Comprehensive services Accessible providers Affordable options Community-focused approach

Website

Update Listing

Services

Primary Care

Our primary care services provide comprehensive, continuous medical care for patients of all ages. From preventive screenings to chronic disease management, our board-certified physicians and nurse practitioners deliver personalized care tailored to individual health needs. We treat acute illnesses, conduct routine check-ups, and coordinate specialty care referrals while emphasizing preventive health strategies to maintain long-term wellness.

Pediatric Care

We offer specialized pediatric care focusing on the physical, emotional, and developmental needs of infants, children, and adolescents. Our services include well-child visits, immunizations, growth monitoring, and management of childhood illnesses. Evening hours accommodate working families, and our providers work closely with parents to ensure comprehensive care that supports healthy childhood development.

Dental Care

Our dental services provide preventive and restorative care for children and adults at multiple locations and through our mobile dental unit. We offer routine cleanings, fillings, extractions, and oral health education to promote dental disease prevention. Our team emphasizes patient education to maintain optimal oral health while providing compassionate care in a comfortable environment.

Behavioral Health

We provide evidence-based behavioral health services addressing depression, anxiety, addiction, and trauma-related disorders for patients of all ages. Our licensed psychologists, social workers, and counselors offer individual and group therapy sessions, crisis intervention, and medication management. Integrated care coordination ensures patients receive comprehensive mental health support alongside their primary medical care.

Patient Engagement

Our patient engagement specialists help individuals navigate healthcare access challenges related to housing, employment, language barriers, or financial constraints. We connect patients with community resources, assist with insurance navigation, and coordinate transportation services to ensure uninterrupted care. This program supports our mission to eliminate healthcare disparities and improve treatment outcomes through holistic support services.

People

Karen Kinter

Chief Executive Officer

Karen Kinter leads Oak Orchard Health with over 25 years of healthcare administration experience. She has guided the organization's growth into a multi-site health system while maintaining its community-focused mission since 2012.

Danielle Renodin-Mead

Chief Medical Officer

Dr. Danielle Renodin-Mead, a board-certified pediatrician, oversees clinical operations and quality assurance. With 18 years in community healthcare, she ensures evidence-based practices across all medical services while maintaining direct patient care responsibilities.

Marco Rivas

Chief Compliance and Risk Officer

Marco Rivas manages regulatory compliance and risk management programs. He has implemented robust quality improvement systems since joining Oak Orchard Health in 2015, ensuring adherence to federal healthcare standards.

Rachel Nozzi

Chief Dental Officer

Dr. Rachel Nozzi directs dental services across all locations. With a focus on preventive care, she has expanded access to oral health services through mobile units and community outreach programs since 2018.

Robin Govanlu

Chief of Behavioral Health

Dr. Robin Govanlu, a licensed mental health counselor, leads our behavioral health department. She has developed integrated mental health programs addressing trauma and addiction since 2020, improving patient outcomes through holistic care approaches.

Questions

What services does Oak Orchard Health offer?

We provide primary care, pediatric care, dental services, behavioral health counseling, vision care, and specialized programs for agricultural workers and WIC participants across 11 locations.

Do you offer financial assistance for patients?

Yes, our sliding fee program adjusts costs based on income and family size, making healthcare accessible regardless of financial circumstances.

How can I access emergency care?

For emergencies, call 911 immediately. Our regular services include urgent care during operating hours but not 24/7 emergency treatment.

Are you accredited by healthcare organizations?

We hold accreditations from The Joint Commission and NCQA, demonstrating our commitment to quality standards in patient care and safety.

Can I schedule appointments online?

Yes, our patient portal allows 24/7 access for appointment scheduling, prescription refills, and medical record reviews.

Do you provide transportation assistance?

Our patient engagement team coordinates transportation services to ensure all patients can access necessary healthcare appointments.

Reviews (5)

Write a Review

Garrett Taravella

Nov 10, 2021 Report

Legitimately the worst practice there is. I called more than three weeks ago about an ear infection and still have not heard back anything. This isn't the first time I've called and I was told that I'll hear back from someone. Phone lines are always extremely busy and you can never get through. Staff does not take down messages or follow up. The operations management needs to fix these issues going forward. I would highly recommend looking at a different office.

J. 'Chrys

Aug 18, 2021 Report

NP was a joke. Me and my family members have only had bad experiences with Pembroke Family Medicine for years. Office wait time is a joke. Phone call wait times are a sham.

Angela Callahan

Nov 10, 2020 Report

Dr. Taylor is always pleasant and attentive to what I am saying about my issues. I am able to get appointments that work with my schedule and am very happy with the practice.

Avery Gohn

Dec 04, 2019 Report

Absolutely would not recommend the Corfu location. I have seen my actual doctor only once or twice, and I see a different NP just about every time. If you don't answer a phone call or call back immediately, they continue to call daily and sent passive aggressive letters in the mail. Most of the staff is rude and standoffish. I have been made to feel different for being LGBT as well.

Tiffany Rogers

Nov 09, 2018 Report

Staff is super friendly, however everytime I'm in the office it takes FOREVER! I always sit in a room for at least a half an hour before someone comes in. Even when I'm the only patient in the office. They have always been great about looking into any problems that I might have so I put up with the wait issue. With having young kids though, it gets stressful sitting around keeping them out of stuff.