Business Details
Emergency
services
Your Trusted Healthcare Partner in Rochester, NY
At Trillium Health, we are committed to delivering compassionate, judgment-free healthcare to all individuals in the Greater Rochester area. Founded on the principles of equity and innovation during the HIV/AIDS crisis, our comprehensive model of care addresses the physical, emotional, and social well-being of every patient. With locations at 259 Monroe Avenue and 170 Science Parkway, we offer primary and specialty medical services, including HIV prevention and treatment, behavioral health, pediatrics, and gynecology. Our team of medical and social service professionals prioritizes personalized care plans, breaking down barriers to access through sliding fee discounts, insurance assistance, and community outreach programs.We specialize in meeting complex healthcare needs while extending our services beyond clinic walls through mobile health initiatives and harm reduction programs. Our mission remains rooted in reducing health disparities, particularly within the LGBTQ+ community, while expanding our reach to serve everyone with dignity and respect. With on-site pharmacies, lab services, and supportive resources like food pantries, we ensure holistic care that adapts to individual circumstances. Our legacy of courage and innovation continues to drive our commitment to quality healthcare for all, regardless of financial status.
Services
Primary Care
Gynecology
Pediatrics
Senior Care
Mobile Clinic
HIV Treatment
Transgender Care
Hepatitis C Care
Diabetes Management
Behavioral Health
Highlights and features
- We offer sliding fee discounts based on family size and income for accessible care.
- Our comprehensive model treats physical, emotional, and social health needs together.
- Specialized HIV prevention programs with same-day PEP/PrEP appointments available.
- LGBTQ+-focused care with decades of experience addressing community-specific health disparities.
- Mobile clinic services bring medical care directly to underserved neighborhoods.
Services
Primary Care
Our primary care services provide comprehensive wellness checkups and treatment for common conditions. Patients receive personalized care plans addressing preventive health, chronic disease management, and acute care needs. Our team coordinates with specialists to ensure holistic treatment for adults and children in a welcoming environment.
Gynecology
Specialized gynecological care covers reproductive health, annual exams, and family planning services. Our state-of-the-art facility offers screenings, contraceptive counseling, and treatment for gynecological conditions with a focus on patient comfort and education throughout all life stages.
Pediatrics
Comprehensive pediatric services include well-child visits, immunizations, and developmental screenings for children through young adulthood. Our child-friendly environment features playful decor and experienced providers who emphasize family-centered care and preventive health education.
Living with HIV
We offer complete HIV care including testing, antiretroviral therapy, and viral load monitoring. Our team provides treatment adherence support, co-infection management, and access to clinical trials while maintaining strict confidentiality and nonjudgmental care for all patients.
Behavioral Health
Integrated behavioral health services address depression, anxiety, and substance use disorders through individual therapy and support groups. Our providers collaborate with medical teams to treat mental health conditions alongside physical health needs in a stigma-free environment.
People
Jason Barnecut-Kearns
President and CEO
Jason Barnecut-Kearns leads Trillium Health's strategic vision while maintaining focus on expanding accessible healthcare. With decades of experience in nonprofit healthcare administration, he champions the organization's mission to reduce health disparities through innovative service models.
Dr. William Valenti
Staff Physician, Co-founder and Chief of Innovation
Dr. William Valenti co-founded Trillium Health and pioneered its sexual health programs. As Chief of Innovation, he continues developing groundbreaking approaches to HIV prevention and treatment while maintaining active patient care.
Questions
What payment options are available?
We offer a sliding fee scale based on family size and income, plus insurance assistance. No one is denied care due to inability to pay.
Do you provide same-day appointments?
Yes, our Sexual Health Clinic offers same-day appointments for STI testing, HIV prevention (PEP/PrEP), and related services.
Are services confidential?
All medical services maintain strict confidentiality, including HIV testing and substance use treatment programs.
What specialty services do you offer?
We specialize in HIV care, transgender health, hepatitis C treatment, diabetes management, and LGBTQ+ focused care across all life stages.
Do you have after-hours emergency care?
Our 24/7 PEP hotline (800.923.9394) provides immediate HIV exposure treatment guidance and pharmacy services.
Are there community support resources?
We provide food pantry access, housing assistance, transportation support, and harm reduction programs like syringe exchange.
Reviews (6)
Ms. Tiffany
Jun 19, 2022
Report
TRILLIUM in reality is an eugenic arm of the university of Rochester targeting specific minority communities. As a patient for several years and not part of the minority communities targeted by false advertising and facebook P. R. Campaigns. This place is not inclusive of older white sane adult Transgender Women who served years prior in the military. They see veterans as a imaginary threat and provided horrible abusive negligent health care, attempting to thwart progress at every turn.
Then finally like they did to others that are not the targeted minority, threw me under the bus squarely and wrongfully. They do not care about your well being and thier intentional actions caused irreparable harm. They are a threat to life and safety and break laws and violate human civil rights. I seek reparations and justice. I do not have access to any healthcare thanks to this corrupt place. Avoid trillium and visit Trillium Health Complaints on Facebook.
Then finally like they did to others that are not the targeted minority, threw me under the bus squarely and wrongfully. They do not care about your well being and thier intentional actions caused irreparable harm. They are a threat to life and safety and break laws and violate human civil rights. I seek reparations and justice. I do not have access to any healthcare thanks to this corrupt place. Avoid trillium and visit Trillium Health Complaints on Facebook.
Gabriella Mantrow
Jun 17, 2022
Report
Terrible service. I've gone to Trilium for the past 5 years and they have gone down hill. I have been very patient but I've learned that patience only puts you at the bottom of the list with them. I have had stomach issues for a long time. They were supposed to refer me to a specialist, but after couple months of no response I called the specialist myself to learn that the referral was never sent.
I called the office, for someone to forward me to leave a voicemail. This happened on two occasions but no one will get back to me and it has now been two weeks. In addition, the doctor is MIA. I take medicine and it's been weeks since it was supposed to be refilled. My pharmacy has sent multiple messages but the doctor will not sign or respond back. I have called in regarding this issue, only fr the nurses to tell me that they ar sending the doctor notes.
On multiple occasions they have put me on hold and then never came back to me. I had to call back I and complain for the lady to then do the same exact thing to me. If you have a life threatening illness do not go here.
I called the office, for someone to forward me to leave a voicemail. This happened on two occasions but no one will get back to me and it has now been two weeks. In addition, the doctor is MIA. I take medicine and it's been weeks since it was supposed to be refilled. My pharmacy has sent multiple messages but the doctor will not sign or respond back. I have called in regarding this issue, only fr the nurses to tell me that they ar sending the doctor notes.
On multiple occasions they have put me on hold and then never came back to me. I had to call back I and complain for the lady to then do the same exact thing to me. If you have a life threatening illness do not go here.
Lars K.
May 28, 2022
Report
Overall unprofessional. Did not book my appointment correctly or bill insurance correctly. Extremely judgement which is surprising based on their mission. I was scolded for drinking orange juice due to my occasional heartburn even though it doesn't trigger my heartburn. The only positive is I have heard from friends that they can be great at working with NYS to get you insurance coverage should be you between jobs
Scott H.
May 06, 2022
Report
I've been a patient at Trillium since 1997 back when it was CHN on South Ave. Many changes over the years and constant staff turnover. During my most recent visit to pickup a prescription from the on-site pharmacy, I witnessed a young person vaping in front of the entrance door. Security stationed just inside the door obviously not paying any attention to the surroundings. Very concerning since this is a health care facility.
The pharmacy used to great place to visit and that has changed as well. They only want to send you scripts by mail and when you speak to them on the phone the customer service leaves a lot to be desired.
The pharmacy used to great place to visit and that has changed as well. They only want to send you scripts by mail and when you speak to them on the phone the customer service leaves a lot to be desired.
Thomas Wolfe
Apr 21, 2022
Report
I scheduled an appointment back in January where they didn't have any appointments available until now. I made arrangements elsewhere in the meantime and cancelled my appointment here some time ago Got another appointment reminder yesterday and cancelled again. I then woke up to a voicemail telling me that my appointment had to be cancelled because the provider didn't come in today. So I had an appointment for an issue that resolved itself before I was seen, a lack of attention in cancelling that unnecessary appointment, and apparently the doctor would have just flaked on me if I'd kept the appointment anyway.
J. F.
Dec 19, 2021
Report
I really don't know where the breakdown in communication is between departments but it's not good. Here I am on my fourth day without Lexapro. A medication that was prescribed by this office that requires authorization whenever I renew but the authorization never comes through the pills are always 5 days late I'm starting to feel weird I've been in that office every single day last week the same thing happened with my prep prescription that I didn't have for several days I don't know who I'm supposed to call besides the pharmacy and the office over and over again.
This isn't the first weird thing that's happened one time I got a call from the lab saying they need to talk to me about my results and I couldn't get anyone back on the phone for several days. Know if you just do not have an office manager but if you do that person needs to be fired because this is our medicine our lives and our health and I really feel like you've left me slipping through the cracks on many occasions.
This isn't the first weird thing that's happened one time I got a call from the lab saying they need to talk to me about my results and I couldn't get anyone back on the phone for several days. Know if you just do not have an office manager but if you do that person needs to be fired because this is our medicine our lives and our health and I really feel like you've left me slipping through the cracks on many occasions.
